Executive Director

Executive Director – Senior Living

Lead a community. Build a strong team. Make a difference in the lives of seniors.

Heritage Senior Living is seeking an experienced, compassionate, and results-driven Executive Director to lead the overall operations of one of our senior living communities.

This is an opportunity for a strong leader who enjoys developing people, creating an exceptional resident and family experience, and taking ownership of the operational and financial success of a community.

As Executive Director, you will oversee all aspects of community operations, including clinical services, life enrichment, culinary, housekeeping, maintenance, sales and marketing, staffing, regulatory compliance, and financial performance.

Reporting to the Regional Director of Operations, you will lead your team in delivering high-quality care and service while creating a welcoming community where residents, families, and employees feel valued.

What You'll Do

Lead & Develop Your Team

You'll set the tone for the entire community by building an engaged, accountable, and service-focused team.

• Lead, coach, develop, and support department managers and community employees

• Oversee hiring, onboarding, training, performance management, and employee development

• Ensure appropriate staffing and scheduling across departments and shifts

• Conduct leadership meetings, staff meetings, trainings, and new-hire orientations

• Promote open communication and a positive workplace culture

• Participate in the Manager on Duty and on-call programs

• Hold leaders accountable for operational, financial, and service expectations

Deliver an Exceptional Resident Experience

Our residents and families are at the center of everything we do.

• Ensure residents receive high-quality care and services with dignity, privacy, and respect

• Build strong relationships with residents and families

• Oversee systems supporting resident care, wellness, dining, and life enrichment

• Monitor resident satisfaction and implement improvement plans

• Partner with clinical leadership regarding changes in resident condition and care needs

• Oversee admission, discharge, and transfer processes

• Ensure resident and family expectations are clearly communicated and consistently addressed

Drive Community Performance

You'll have ownership of the overall performance of the community.

• Maintain fiscal responsibility and operate within established budgets

• Drive profitability and operational performance

• Monitor census, accounts receivable, billing, expenses, and financial results

• Complete monthly variance reporting and participate in the annual budgeting process

• Educate department managers regarding their budget responsibilities

• Develop and execute community action plans

• Monitor key performance indicators and implement strategies for continuous improvement

Grow the Community

The Executive Director plays an important role in creating a strong sales culture and building relationships throughout the local community.

• Lead and promote an effective community-wide sales culture

• Oversee inquiries, tours, follow-up, outreach, and referral development

• Partner with sales and clinical teams to support prospective residents and families

• Develop relationships with referral sources and community partners

• Support community marketing and life enrichment events

• Protect and promote the Heritage Senior Living brand

• Drive occupancy and year-over-year census growth

Maintain Quality & Compliance

You'll ensure the community operates safely and in accordance with applicable regulations and Heritage standards.

• Maintain compliance with applicable CBRF/RCAC regulations and company policies

• Maintain working knowledge of Wisconsin DHS 83 and DHS 89 requirements

• Ensure compliance with HIPAA, OSHA, Fair Housing, workers' compensation, and other applicable requirements

• Monitor quality assurance processes and complete required audits

• Maintain required inspection, certification, licensing, survey, and regulatory documentation

• Manage risk and respond appropriately to incidents and sentinel events

• Maintain positive relationships with regulatory agencies, inspectors, ombudsmen, and other community partners

• Conduct regular community tours to ensure a safe, clean, welcoming, and well-maintained environment

What We're Looking For

The ideal candidate is a hands-on leader who can balance people, resident care, compliance, sales, and financial performance while keeping the resident experience at the center of decision-making.

Successful candidates will demonstrate:

• A genuine passion for serving seniors

• Strong leadership and team-development skills

• Excellent communication and relationship-building abilities

• Sound judgment and effective problem-solving skills

• Ability to manage conflict and complex situations professionally

• Strong organizational skills and attention to detail

• Financial and operational acumen

• A commitment to accountability and continuous improvement

• Ability to work both independently and collaboratively

• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint

• Knowledge of dementia care and senior living operations is a plus

Qualifications

• Must meet applicable requirements for an Executive Director under Wisconsin DHS 83 and DHS 89

• Senior living, healthcare, hospitality, or related leadership experience strongly preferred

• Four-year college degree preferred

• Must be able to speak, read, write, and comprehend English proficiently

Benefits & Perks

At Heritage Senior Living, we know exceptional resident care starts with strong clinical leadership. Depending on employment status and applicable eligibility requirements, benefits and perks may include:

• Competitive compensation

• Health, dental, and vision insurance

• Paid time off

• Paid holidays and/or holiday pay

• Retirement savings opportunities

• Employee assistance and wellness resources

• Professional development and continuing education opportunities

• Leadership and career advancement opportunities

• Employee recognition programs

• A collaborative corporate and community leadership team

• The opportunity to influence quality and clinical outcomes across multiple communities

• Meaningful work that directly impacts residents and care teams

Benefit availability and eligibility may vary based on employment status, location, plan requirements, and other applicable criteria.

Why Heritage Senior Living?

At Heritage Senior Living, leadership is about more than managing a building. It's about creating a community where residents can thrive, families can feel confident in the care their loved ones receive, and employees can do meaningful work.

If you're a leader who enjoys developing teams, solving problems, driving results, and making a meaningful impact in the lives of seniors, we'd love to hear from you.

Join Heritage Senior Living and help us create an exceptional place to live, work, and belong.

Important Information

This position requires the ability to perform the essential functions of the job, with or without reasonable accommodation. Reasonable accommodations may be available to qualified individuals with disabilities to enable them to perform the essential functions of the position.

Heritage Senior Living is an Equal Opportunity Employer.

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