Executive Director, Information Systems & Support

General Definition of Work

The executive director of information systems & support, under minimal supervision, performs senior-level work with extensive decision-making discretion overseeing the district’s IT infrastructure, systems, and support services. This position is responsible for implementing technology systems, devices, training, and support in a K-12 environment. Employee performs advanced and supervisory work to carry out Board of Education policies and procedures related to business requirements and IT Solutions under the direction of the Chief Technology Officer.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary/Status

Pay Grade 12/Full-time, 12 months

Reports To

Chief Technology Officer

Place of Work

The normal place of work is on the premises used by Charlotte-Mecklenburg Schools. Charlotte- Mecklenburg Schools reserves the right to require you to work at such other place(s) as it may reasonably require from time to time.

Essential Functions

• Adhere to all state, federal, and local laws, policies, and procedures
• Lead, manage, supervise, and evaluate assigned programs/staff in the district

• Oversee development and implementation of a data strategy for leveraging data as a strategic asset and in alignment with the district’s Strategic Plan
• Collaborate across divisions to develop a better understanding of processes and outcomes and driving results through data-informed continuous improvement

• Oversee support for computer hardware and support for teaching and learning
• Integrate asset management software system with other core enterprise systems
• Support the implementation and effective use of digital learning tools
• Manage procurement, inventory and surplus of technological equipment, systems, and related services for the purpose of ensuring that all technological purchases for goods and/or services are consistent with the district’s technology objectives
• Responsible for supporting large-scale IT initiatives within an educational environment
• Communicate department projects and district technology needs and solutions
• Complete budget assessments and requests for areas within assigned area
• Project management to include planning (scope, manpower, resources, budget), schedule (initial, adherence), and documentation (processes, schedule, training guides, etc.)
• Collaborate in the procurement of IT hardware and software
• Effectively collaborate with cross-functional areas for resolution of tickets and issues
• Oversee the creation and sustainability of standard operational procedures, best practices and other relevant documentation based on best practices, real-time and historical data, and reporting
• Develop and maintain processes for consistency and increased productivity

• Collaborate across departments to ensure that data reporting and business intelligence platforms maintain alignment with the district’s strategic priorities, business needs, and data security requirements

• Complete local, state, or federal surveys and reports accurately and promptly
• Participate in professional development workshops and leadership training
• Create an inclusive environment with positive communication/public relations
• Facilitate the development of the department’s improvement plan
• Perform related work as assigned or required

Knowledge, Skills, Abilities

• Comprehensive in-depth knowledge and understanding of the principles, practices, and procedures of public school system technology requirements

• Comprehensive knowledge of servers, networks, cloud platforms, and storage systems
• Knowledge of enterprise software, operating systems, and database management
• Knowledge of security protocols, risk management, and compliance requirements
• Skilled in AI, automation, and digital transformation trends
• Skilled in software used in querying, analyzing, and reporting on enterprise data (SQL proficiency required)
• Skilled in negotiating and managing relationships with technology providers
• Skilled in working with large data sets from a variety of data systems
• Ability to explain technical concepts to non-technical audiences

• Ability to maintain professional and emotional control under stress
• Ability to reflect appropriate response to situations, while maintaining a professional and personal demeanor
• Ability to learn and use specialized tools, equipment or software related to business needs
• Ability to develop, monitor, and implement a fiscally sound budget
• Ability to direct and evaluate the work of others
• Ability to implement local, state, and federal rules, guidelines, and procedures into daily business operations
• Ability to communicate effectively
• Ability to reason, make judgments, and maintain effective working relationships
• Ability to employ positive communication skills in all settings/mediums
• Ability to problem-solve utilizing sound judgment
• Ability to maintain confidentiality regarding school system business
• Ability to develop related charts, graphs, reports, and records pertaining to school planning and strategy
• Ability to take initiative, work independently, and exercise sound judgement
• Ability to conceptualize, initiate, monitor, and evaluate new and/or current programs
• Demonstrated ability to perform detailed work, planning, risk assessments, and associated risk mitigation actions
• Demonstrated ability to work effectively in a deadline-driven, rapidly changing team environment

Education and Experience

• Bachelor’s degree in information technology, computer science or related area required

• Master’s degree in information technology management or related area preferred
• Minimum of Five (5) years’ experience in IT related role preferred

• Equivalent combination of experience and education

Special Requirements

• Possess and maintain a valid Driver’s License or ability to provide own transportation
• Travel to school district buildings and professional meetings