Executive Director of Product Management , Resiliency
The Executive Director, Product Management – Supply Chain Resiliency reports to the VP, Product Management and owns the full product development lifecycle and go-to-market execution for GHX's Supply Resiliency Platform — the cross-application layer spanning two use-case tracks: Procure-to-Pay (hospital) and Order-to-Cash (manufacturer/supplier) workflows. This is a build-and-commercialize role: the Executive Director owns the platform requirements, product launch, and forward-deployed pilot through general availability, driving pilot customer selection and execution, product requirements and roadmap, commercial packaging and pricing, and cross-functional GTM alignment across Engineering, forward-deployed teams, Sales, Marketing, Implementation, Professional Services, Customer Care and Finance.
Areas of focus include, but are not solely limited to: pilot program design and stage-gate governance; product definition, roadmap execution, and technical alignment; commercial packaging, pricing, and profitability; competitive positioning; cross-functional consensus building; and executive/steering-committee reporting.
WHY THIS ROLE MATTERS
Healthcare supply chain resiliency is now a contested category: well-funded, AI-native challengers are selling point solutions directly to hospitals. This role is chartered to win that fight — turning GHX's two-sided network of 600+ connected providers and their suppliers into a resiliency platform that out-executes single-sided competitors on speed, breadth, and proven customer outcomes. The Executive Director owns that competitive outcome end to end, from platform definition through GA and beyond.
KEY RESPONSIBILITIES
Working with a broad group of stakeholders and partners — across GHX product pods, Forward-Deployed Engineering, current and prospective pilot customers, and the executive leadership team — the Executive Director develops and leads GHX Product Management execution for the Supply Resiliency use case. Responsibilities also include identification and qualification of future use case prioritization.
Specific responsibilities include:
- Own end-to-end product development lifecycle (PDLC) for GHX Orchestration, from forward-deployed pilot and prototype through GA commercialization, across both use-case tracks (Procure-to-Pay and Order-to-Cash).
- Design, govern, and continuously refine the pilot selection engine: Layer 1 binary hard gates (data access, SME time, on-site access, feedback cadence, executive sponsor) and the Layer 2 weighted scorecard used to rank and select pilot candidates.
- Own pilot cohort selection and all stage-gate decisions (entry, mid-pilot, exit), including go/kill/reallocate calls on stalled accounts.
- Partner directly with the Forward-Deployed Engineering team to scope on-site pilot engagements, define track-specific entry criteria and success metrics, and translate pilot learnings into a repeatable deployment playbook.
- Own product-level success criteria and report progress against exit bars: P0/P1 issue resolution, GA-candidate certification, referenceable-logo targets, and quantified ROI proof points, by persona and by track.
- Lead product's input into the GTM execution plan, keeping the commercial (pricing/packaging), pilot delivery, and marketing workstreams synchronized against the shared milestone schedule and dependency chain.
- Define and evolve the tiered commercial model (Foundation / Agentic / Outcome-Premium) and the hybrid pricing approach (base subscription plus metered/outcome layer); partner with Finance and Deal Desk on SOW structure, platform-level contracting, and pilot-to-GA conversion terms.
- Translate persona- and value-based requirements (executive sponsor, operational champion, SME end-users, technical/integration owner, data steward) into a technical roadmap in partnership with Engineering.
- Drive product-boundary clarity across adjacent and overlapping offerings (e.g., Price Workbench, Industry Data Alignment, Data Connect, Managed Services, and Resiliency Center capability) and own the resulting customer-facing positioning, flow documentation, and sales-enablement materials.
- Analyze market trends and the competitive landscape — including well-funded, AI-native point-solution entrants — to defend and advance GHX's “orchestration” category positioning, and to win head-to-head competitive evaluations.
- Build and sustain executive-level relationships with pilot customers and internal sponsors to unblock data access, named SME time, on-site access, and rapid structured feedback.
- Lead through influence across Sales, Marketing, and Professional Services to execute and deliver the roadmap and optimize product efficiency for implementation, supportability, and system reliability.
- Develop and mentor Product Owners and Product Managers supporting the platform.
- Utilize effective change management practices to execute the product roadmap and communicate progress, risks, and decisions to the executive/steering committee.
REQUIRED QUALIFICATIONS
- A minimum of 10 years of Product Management experience.
- Experience leading Product Management initiatives within the healthcare space is required.
- Demonstrated experience designing or running structured pilot programs, forward-deployed engineering models, or similar early-access/co-development customer AI engagements.
- Experience developing or executing usage-based, outcome-based, or hybrid commercial pricing models for enterprise software.
- Ability to clearly communicate; work in team environments, with a minimum of 3 years people management experience.
- Proven software development experience managing product planning milestones from business concept through launch.
- Competency at developing strategies and execution plans for new businesses or new platform offerings.
- Demonstrated ability to manage cross-functional project teams spanning Product, Engineering, Sales, Marketing, and Professional Services.
- Strategic planning skills, including experience building and defending a go-to-market roadmap with executive stakeholders.
- Excellent interpersonal, communication, and presentation skills (oral and written communication).
- Outstanding organizational skills and time management skills.
- Travel is as needed (approximately 25%–50%), including on-site pilot customer visits.
PREFERRED QUALIFICATIONS
- 5+ years of healthcare software product management experience.
- Experience managing healthcare supply chain products and services (Procure-to-Pay and/or Order-to-Cash) desirable but not necessary.
- Experience launching or commercializing agentic AI or AI-enabled product capabilities.
- Experience building pricing models that incorporate a metered or outcome-based component alongside a base subscription.
- Experience showing ability to drive customer adoption of emerging technologies and solutions.
- Track record winning head-to-head competitive evaluations against market challengers in enterprise or healthcare software.
Estimated Salary: $150,000 - $214,000 plus bonus
#LI - SR
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
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Skills
As published by greenhouse · 40 questions · 2 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (6)
- What are your expectations for pay in this role?
- If you were referred to this position by a current GHX employee, or other individual, please provide the person’s name.
- Do you have any relatives at GHX? (If so, please provide the individual’s name)
- What City do you live in?
- What State do you live in?
- What is your full legal name?
Pick from a list (32)
- Are you legally authorized to work in the U.S.?
- Will you now or in the future require visa sponsorship?
- 1. Tell us about the most complex software product you have owned from concept through commercialization. Which best describes your experience?
- 2. How much of your Product Management career has been directly focused on healthcare software or healthcare technology products?
- 3. How many years of professional Product Management experience do you have, and which best describes the level at which you have operated?
- 4. Describe your experience designing or running structured customer pilot, early-access, co-development, or forward-deployed programs.
- 5. What experience have you had establishing criteria to select customers for pilots or early-access programs?
- 6. Tell us about your experience making go/kill/pause/reallocate decisions during customer pilots.
- 7. What experience do you have working with forward-deployed engineers or engineering teams embedded with customers?
- 8. Give an example of a pilot or early customer engagement that you helped turn into a repeatable product or deployment model.
- 9. What experience do you have establishing product-level success criteria for new products or major launches?
- 10. Describe your experience developing or owning pricing for enterprise software.
- 11. What direct experience do you have with usage-based, metered, outcome-based, or hybrid SaaS pricing?
- 12. Tell us about your experience converting a pilot, beta, or early-access customer into a generally available commercial product.
- 13. What experience do you have developing and defending a go-to-market roadmap with executive stakeholders?
- 14. Describe the largest cross-functional Product initiative you have led involving Product, Engineering, Sales, Marketing, and Professional Services or Implementation.
- 15. What experience do you have defining product boundaries where multiple products or services overlap?
- 16. Tell us about your experience competing against a significant competitor in an enterprise software or healthcare sales cycle.
- 17. What direct experience do you have launching or commercializing AI-enabled or agentic software capabilities?
- 18. What direct experience do you have with healthcare supply chain products, services, or workflows?
- 19. Tell us about your experience driving adoption of a new or emerging technology with enterprise customers.
- 20. Describe your experience working directly with executive sponsors at customers and/or executive leadership within your company.
- 21. How much direct people-management experience do you have, particularly managing Product Managers or Product Owners?
- 22. What experience do you have developing Product Managers or Product Owners?
- 23. Tell us about your experience running executive steering committees or similar governance forums for major product initiatives.
- 24. What experience do you have leading organizational change associated with a new product, platform, operating model, or technology?
- 25. This role requires approximately 25%–50% travel, including on-site pilot customer visits. What has your experience been with customer-facing travel?
- Are you currently working for a GHX customer?
- Have you ever worked for GHX?
- Pre-employment Statement: Applicants and Employees are evaluated without regard to mental or physical disability, gender identity, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state, or federal status. I represent that the information I provide in this Application for Employment is complete, true and accurate, and if provide any incomplete, inaccurate or false information during the selection process, the organization may deny my application and/or terminate my employment if it discovers such information after I am hired. I authorize the organization to contact anyone that it deems appropriate to verify the information I have provided or to further investigate my background, past performance and suitability for employment. I consent to being discussed by any person contacted by the organization and waive all rights to bring any action for defamation, invasion of privacy or any similar claim against anyone who provides information to the organization with a good faith belief that the information provided is true. I understand that this Application for Employment is not an offer of employment and only a written offer signed by an authorized representative of the organization will be effective (Checking the box is equivalent to a handwritten signature.)
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- I acknowledge that this role is not eligible for visa sponsorship.
Written answers (2)
- Please describe your current work authorization status.
- Please describe your background and how it relates to this role. optional