EXL

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Executive

Open 27d reposted 2× · 2 open copies
  • Manage outbound and inbound calls for customers with existing complaints or service issues
  • Provide clear updates, resolution status, and next steps to customers
  • Act as a single point of contact for customers during the complaint lifecycle
  • Drive first-call resolution wherever possible to reduce repeat contacts
  • Manage outbound and inbound calls for customers with existing complaints or service issues
  • Review and understand assigned complaint tickets before contacting customers
  • Provide clear updates, resolution status, and next steps to customers

Graduate 0 - 4 Years

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EXL
2 months ago

Executive

Open 27d On-siteAPAC

Manage outbound and inbound calls for customers with existing complaints or service issues Review and understand assigned complaint tickets before contacting customers Provide clear updates, resolution status, and next…
EXL
3 weeks ago

Executive

Open 16d On-siteAfrica

Demonstrate a strong customer focus that enables to arrive at fair outcomes and excellent customer service resulting in addressing customer inquiries. Achieve high call quality, meet compliance standards whilst deliveri…
EXL
3 weeks ago

Executive

Open 16d On-siteAfrica

Demonstrate a strong customer focus that enables to arrive at fair outcomes and excellent customer service resulting in addressing customer inquiries. Achieve high call quality, meet compliance standards whilst deliveri…
EXL
3 months ago

Executive

Open 27d On-siteAPAC

Responsible for overseeing administrative tasks and ensuring smooth operations within the organization. Handle customer inquiries via chat phone, email, , or other platforms with professionalism and empathy. Provide exc…
EXL
2 weeks ago

Executive

Open 27d On-siteAPAC

Ensure that the process transactions are processed as per standard procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined…
EXL
2 weeks ago

Senior Executive

On-siteAPACFull-timeSenior

Key Responsibilities Monitor customer accounts to identify overdue payments Contact customers via phone, email, or written communication to collect outstanding dues Negotiate payment plans and settlement options when re…