Executive

• Process policy servicing requests such as beneficiary changes, address updates, ownership transfers, premium updates, reinstatements, and policy modifications.
• Review and validate documents submitted by policyholders to ensure completeness and compliance.
• Maintain accurate policy records and update information in system applications.
• Respond to customer, agent, and internal stakeholder inquiries in a timely and professional manner.
• Ensure all requests are processed within agreed turnaround times and quality standards.
• Identify discrepancies or missing information and coordinate with relevant stakeholders for resolution.

They manage office systems, coordinate schedules, provide administrative support, supervise staff, prepare reports, implement policies, and maintain effective communication within the organization

Graduate