Executive
With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.
- Receive inbound calls from policyholders in a contact centre environment.
- Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.
- Accurately interpret and verify billing transactions.
- Respond to simple as well as complex billing inquiries from policyholders.
- Provide policyholders with technical support on the client systems.
- Grade 12/ N4 qualification
- 6+ call centre experience
- 12 months customer service
- Soft skills & Telecommunications Experience (Advantageous)
- Computer Literacy (MS Office, Social Media, Online, Navigation)
- Good articulation of the English language (Spoken and Written)
- Excellent telephone etiquette and service delivery skills
- “In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets”