EXL

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Executive

Open 30d reposted 2× · 2 open copies
  • 1+ chat concurrency / Average Handle Time
  • Quality Assurance (Finished Product Quality ) Measurement of the customer service representative’s skills
  • Authentication - Measurement of the customer service representative’s soft skills
  • Attendance - dependability
  • Schedule Adherence - punctuality
  • First chat resolution
  • Customer Experience/NPS - Measurement of the customer service representative’s skills Ensure that the process transactions are processed as per Desktop procedures
  • Ensure that the assigned targets in accordance with SLA and any internal standard are met
  • Manage customer chats related to billing and metering queries
  • Provide resolution by catering exceptions and update systems accordingly.
  • Verifying customer details
  • Provide relevant system generated information
  • 1+ chat concurrency / Average Handle Time
  • Quality Assurance (Finished Product Quality ) Measurement of the customer service representative’s skills
  • Authentication - Measurement of the customer service representative’s soft skills
  • Attendance - dependability
  • Schedule Adherence - punctuality
  • First chat resolution
  • Customer Experience/NPS - Measurement of the customer service representative’s skills Ensure that the process transactions are processed as per Desktop procedures
  • Ensure that the assigned targets in accordance with SLA and any internal standard are met
  • Manage customer chats related to billing and metering queries
  • Provide resolution by catering exceptions and update systems accordingly.
  • Verifying customer details
  • Provide relevant system generated information
  • 1+ chat concurrency / Average Handle Time
  • Quality Assurance (Finished Product Quality ) Measurement of the customer service representative’s skills
  • Authentication - Measurement of the customer service representative’s soft skills
  • Attendance - dependability
  • Schedule Adherence - punctuality
  • First chat resolution
  • Customer Experience/NPS - Measurement of the customer service representative’s skills Ensure that the process transactions are processed as per Desktop procedures
  • Ensure that the assigned targets in accordance with SLA and any internal standard are met
  • Manage customer chats related to billing and metering queries
  • Provide resolution by catering exceptions and update systems accordingly.
  • Verifying customer details
  • Provide relevant system generated information
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EXL
2 months ago

Executive

Open 27d On-siteAPAC

Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexity Aver…

authentication
EXL
3 weeks ago

Executive

Open 16d On-siteAfrica

Demonstrate a strong customer focus that enables to arrive at fair outcomes and excellent customer service resulting in addressing customer inquiries. Achieve high call quality, meet compliance standards whilst deliveri…
EXL
3 weeks ago

Executive

Open 16d On-siteAfrica

Demonstrate a strong customer focus that enables to arrive at fair outcomes and excellent customer service resulting in addressing customer inquiries. Achieve high call quality, meet compliance standards whilst deliveri…
EXL
2 weeks ago

Executive

Open 27d On-siteAPAC

Ensure that the process transactions are processed as per standard procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined…
EXL
4 weeks ago

Executive

Open 20d On-siteAPAC

Essential Functions Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources Meets individual goals while assisting team to meet team goals Operates with urgency in a real tim…
EXL
last month

Executive

Open 27d HybridAPAC

associate is responsible for timely and accurate medical payment .The process includes, checking compensability, invoice review and the validation of the details in other systems and determine/decide on the accuracy of…