Executive, Health Policy Management (Non MediSave)
You will be part of the Health Policy Management team which handles health policy management of our IncomeShield and Long term Care Supplement plans. You will report to the manager of Health Policy Management team.
KEY RESPONSIBLITIES
- Processing of premium refunds and related transactions such as allocation, checking, triggering/holding refunds, and expediting urgent requests within the expected turnaround time
- Handling of customer requests (refund endorsements, premium queries, credit card chargeback processing)
- Perform control checks, access reviews, incident handling
- Perform regular/adhoc quality checks on processes and correspondences
- Participate in process initiatives and contribute/give inputs on affected workflows/letters/system enhancements
- Liaise with other departments/sections on process reviews/investigation
- Investigate/propose solutions on requests/complaints/incidents
- Take on projects to improve process effectiveness and efficiency
- Support in company-wide initiatives such as reviewing of letters, work instructions, forms, system enhancements
REQUIREMENTS
- Possess a Degree/Diploma or equivalent
- Able to work under tight timeline and pressure
- Creative problem-solving skills coupled with an eye for detail
- Excellent communication and people skills
- Works well in a team
- Able to work extra hours when required
- Able to multi-task and handle various concurrent projects
OTHER COMPETENCIES
- Experience in the life and/or health insurance industry with its relevant insurance qualifications will be advantageous
- Familiar with the business environment and industry practices of insurance intermediaries on individual life or health