Executive Housekeeper
Job description
To be a Heartist of the hotel and housekeeping, in and outside the workplace and create an atmosphere of high morale and a happy working relationship among the Heartists, behave and act in an exemplary fashion, embodying the brand mindset.
To act as a representative of the management when dealing with guest complaints or if a Heartist of the housekeeping is facing difficulties that he or she cannot solve on their own. Ensure that all Heartists are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.
Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments or areas if required, to meet business demands and guest service needs.
Rotate Heartists to different jobs whenever considered appropriate.
Ensure appropriate stock levels for the smooth running of housekeeping and approve requisitions accordingly before submission to the hotel manager for approval. Ensure that consumption of guest supplies is under control, supervise cost control, and suggest saving programs.
Ensure that all Heartists are aware of the outlet timings and promote internal activities and events.
Follow up on progress of agenda items covered in regular meetings and conduct a daily line-up briefing with the housekeeping Heartists to recapitulate tasks and activities.
Guarantee a high standard of service for guests in hotel rooms and common areas in line with hygiene and safety standards. Monitor Heartists to ensure guests receive prompt and courteous service and attention, particularly priority members, known repeat guests, and other VIPs who receive special attention.
Monitor housekeeping Heartists to ensure rooms are properly maintained. Inform other operating departments of housekeeping matters, notably the front office, to ensure accurate room status, in addition to communicating with engineering and the laundry.
Schedule routine inspections by the director of housekeeping of all housekeeping areas including occupied and non-occupied rooms.
Develop standard operating procedures for new tasks or changed conditions, submitting the proposed new procedures to the hotel manager for approval.
Schedule department personnel in accordance with projected occupancy and business activity to ensure utmost operating efficiency and consistent good service and quality.
Assist in building an efficient team of employees by taking an active interest in their welfare, safety, and development. Encourage them to maintain good relationships with their colleagues and all other departments.
Ensure that all Heartists report for duty punctually wearing the correct uniform/attire and name tag at all times. Ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
Ensure that all employees provide friendly, courteous, and professional service at all times.
Assist in the training of employees, ensuring that they have the necessary skills to perform their duties with maximum efficiency and in the most productive manner.
Supervise the Heartists within the department, ensuring that the correct standards and methods of service are maintained as stated in the hotel and department operations manual.
Ensure that the department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved.
Be a Heartist of the hotel and housekeeping, in and outside the workplace, and create an atmosphere of high morale and a happy working relationship among the Heartists, behave and act in an exemplary fashion, embodying the brand mindset.
Schedule department personnel in accordance with projected occupancy and business activity to ensure utmost operating efficiency and consistent good service and quality.
Qualifications
- Minimum 10 years of experience in the same field
- Bachelor or diploma degree
- Strong leadership skills
- Fluent English language