Executive Housekeeper

Responsibilities

The Executive Housekeeper is responsible for the overall leadership, operations, and financial performance of the

Housekeeping Department, ensuring that guest rooms, suites, casino, public areas, back-of-house areas, and

related services consistently meet the exceptional standards expected.

Housekeeping Operations

Direct and oversee all daily housekeeping operations, and special cleaning projects.

• Ensure the highest standards of cleanliness, presentation, maintenance reporting and attention to detail.
• Establish and maintain operating procedures consistent with hotel standards and Hyatt brand expectations.
• Conduct regular inspections of guest rooms, suites casino and public areas and ensure immediate follow-up on deficiencies.
• Coordinate closely with Front Office, Engineering, Security, Food & Beverage and other departments to ensure seamless hotel operations.
• Personally monitor VIP, VVIP, long-stay and special-occasion arrangements.

Guest Experience

• Champion exceptional and personalized guest service.
• Guest preferences and special requests are accurately communicated followed through.
• Review housekeeping related guest feedback, complaints and service recovery incidents.
• Develop initiatives to room appearance amenities, and overall guest experience.
• Maintain strong visibility and engagement with guests and operational teams.

Leadership & People Management

• Lead, coach and develop a large multicultural housekeeping team.
• Establish clear performance expectations and accountability throughout the department.
• Develop team leaders and managers through structured coaching with mentoring.
• Ensure effective manpower planning, scheduling and productivity.
• Foster a culture of teamwork, and respect.

Quality Assurance

• Establish measurable housekeeping quality standards and inspection procedures.
• Monitor room cleaning productivity, inspection results and quality scores.
• Conduct regular room and public area inspections with Leadership Committee.
• Analyze recurring defects and implement corrective and preventive actions.
• Ensure consistency of standards across all shifts.

Laundry & Uniform Operations

• Oversee hotel laundry, guest laundry, dry cleaning coordination and uniform operations.
• Ensure appropriate handling, storage and inventory control of linen, towels, uniforms and guest laundry.
• Monitor linen par levels, replacement requirements and operating costs.
• Ensure equipment and processes are operated safely and efficiently.

Financial Management

• Prepare and manage Housekeeping Department's monthly and annual budget and operating expenses.
• Monitor payroll, overtime, supplies, linen, guest amenities and outsourced service costs.
• Establish productivity targets and identify opportunities to improve operational efficiency.
• Control departmental purchasing and inventory while maintaining Hyatt service standards.
• Review monthly financial performance and implement corrective measures where required.

Training & Development

• Develop comprehensive departmental training programs covering service standards, cleaning techniques, grooming, safety and guest interaction.
• Ensure new colleagues receive appropriate induction and on-the-job training.
• Conduct regular refresher training and briefings.
• Maintain training records and evaluate training effectiveness.

Health, Safety & Compliance

• Ensure compliance with Hyatt policies, occupational health and safety requirements and applicable Jeju, South Korea regulations.
• Maintain safe chemical handling, equipment operation and housekeeping practices.
• Conduct regular risk assessments and safety inspections.
• Ensure proper procedures are followed for lost & found, guest belongings, hazardous materials and emergency situations.
• Work closely with Engineering and Security to address safety and maintenance concerns.

Sustainability

• Drive environmentally responsible housekeeping practices.
• Monitor consumption of water, energy, chemicals, amenities and other operating materials.
• Implement appropriate linen and towel reuse initiatives without compromising guest experience.
• Reduce waste and encourage responsible purchasing and resource utilization.
• Support the hotel's sustainability objectives.

Vendor & Outsourced

• Ensure contracted services meet established quality, safety and performance standards.
• Maintain effective cost and quality controls.