Executive Housekeeper

As the Executive Housekeeper at Holiday Inn Express - Wilmington Medical District, you will oversee and manage the housekeeping department, ensuring that the highest standards of cleanliness, organization, and guest satisfaction are consistently met. You will be responsible for supervising housekeeping staff, managing departmental budgets, and coordinating with other hotel departments to deliver exceptional guest experience. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for maintaining a pristine environment.

Key Responsibilities

• Departmental Leadership:
• Supervise and manage the housekeeping team, including hiring, training, scheduling, and evaluating staff performance.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and quality standards.
• Provide guidance and support to housekeeping staff, addressing any issues or concerns promptly.
• Operational Management:
• Develop and implement housekeeping procedures and standards to optimize efficiency and maintain high levels of cleanliness and organization.
• Monitor and manage departmental budgets, including controlling labor costs, managing inventory of cleaning supplies, and overseeing purchases.
• Ensure proper maintenance and upkeep of housekeeping equipment and supplies.
• Guest Experience:
• Collaborate with other hotel departments to address guest requests, complaints, and special needs related to housekeeping services.
• Implement and enforce protocols to handle lost and found items, ensuring proper documentation and guest notification.
• Safety and Compliance:
• Ensure compliance with health, safety, and sanitation regulations, including proper handling of cleaning chemicals and safe work practices.
• Conduct regular safety training and drills for housekeeping staff.
• Quality Control:
• Establish and maintain high standards of cleanliness and hygiene throughout the hotel.
• Develop and monitor performance metrics to assess departmental efficiency and guest satisfaction.
• Inventory and Supply Management:
• Oversee the ordering, storage, and usage of cleaning supplies and linens, ensuring adequate inventory levels while minimizing waste.
• Conduct regular inventory audits and adjust purchasing as needed.
• Reporting and Administration:
• Prepare and maintain accurate records of departmental activities, including staffing, inventory, and maintenance reports.
• Provide regular reports to hotel management regarding housekeeping performance, guest feedback, and departmental needs.