Executive Housekeeper

Position Summary

* To assist the Rooms Divison Manager in the achievement of company goals

* To organize, supervise and control all housekeeping activities, including staff, training, guest satisfaction and the cleanliness and presentation of all guest rooms, foyers and related service and public areas

* To resolve guests' concerns quickly and to the highest satisfaction levels

Main Responsibilities

* Expense control

* Guest service

* Risk management

* People development

Attributes & Accountabilities

* High standard of cleanliness and hygiene

* Delegation and supervising skills

* Planning and organizing skills

* Consistency of work standards

* Good working relationship with all levels

* Adaptability and ability to work under pressure and supervision

* Ensure guests' satisfaction is maximized

* Cohesive and effective working relationships between departments

* Compliance with hotel employment policies and procedures

* Attendance and participation at Business Unit and Departmental meetings