Executive Housekeeper

You MUST have previous cruise ship to apply for this position.

PURPOSE OF POSITION
Provide direction; support; guidance and coordinate the Housekeeping and Laundry operations consisting of approximately 85-100 Officers and Crew. Financial performance of the department

YOUR RESPONSIBILITIES

• Responsible for leading and supporting a multi-cultural team of Housekeeping Managers and crew and laundry Team, ensuring the highest level of crew satisfaction and productivity.
  
• Will provide the highest levels of comfort and hospitality to guests and ensure impeccable standards of cleanliness and hygiene in all areas, as per VOC standards.
  
• Achieve maximum guest satisfaction and organizational profitability as set by VOC standards.
  
• Will provide leadership for all direct reports; Responsibilities include, but are not limited to:
• Managing personnel files
  
• Conducting performance reviews, including discipline as needed Ensuring MLC compliance
  
• Onboard training
  
• Succession planning
  
• Crew recognition and communication
• Manage and ensure the financial performance of Housekeeping department are on target.
  
• Ensure a safe and fair work environment.
  
• Oversee inventory control and approve purchase order and requisitions.
  
• Ensure full adherence to USPH standards.
  
• Monitor reports such as Voyage\cruise report to identify opportunity to improve guest service and satisfaction.
  
• Facilitate department meetings.
  
• Perform regular inspection of all Housekeeping areas to ensure compliance with VOC standards.
  
• Perform regular inspections of the main laundry facility.
  
• Monitor the routine maintenance of staterooms, public areas, crew areas and laundry facilities.
  
• Participate in various Department Head meeting.
  
• Participate in shipboard inspection as required.
  
• Partnership with other departments.
  
• Meet daily with Team Leaders to provide feedback and operational updates.
  
• Follow through direct report day to day work.
  
• Identifies issues\concerns and find solution for improvement.
  
• Ensure all Human Resources related issues are handle properly and fairly as per VOC standards.
  
• Demonstrate professionalism and be a good role model for subordinates.
  
• Handle guest and Crew challenges in an efficient and professional manner.
  
• Maintain a clean and safe workplace with emphasis on employee health and fire\chemical safety.
  
• Operate in line with all USPH, Environmental, Safety and Security Policy.
  

REQUIREMENTS

• Minimum three-five years experience as Executive Housekeeper with 5 stars plus ships operation of 300 + cabin.
  
• Business Administration or Hotel Management degree preferred.
  
• Dry-dock\New build experience preferred.
  
• Strong knowledge of USPH.
  
• Knowledge of laundry operation.
  
• Proven experience leading a large multicultural team.
  
• Demonstrate strong knowledge of Human Resources process and procedures.
  
• Demonstrated strong English communication skills, both verbal and written.
  
• Demonstrated ability to handle multiple tasks and work well under pressure.
  
• Demonstrated positive attitude, self-motivation and follow through.
  
• Strong partnering, networking and relationship skills.
  
• Ability to understand needs of front-line leaders.
  
• Demonstrated proficiency with PC based databases, spread sheets, and word processing systems.
  
• Team builder with excellent motivational skills and coaching ability
  
• Demonstrated ability to work in a highly organized and efficient manner
  

BENEFITS

• Working for the world's finest Cruise Line company
  
• Excellent salary in US Dollars
  
• Great benefits