Executive – HR Shared Services (Business Support - Operations)

The primary role of the Executive– HR Shared Services (Business Support - Operations) is to serve as the main point of contact for both contractors (Associates) and clients, providing end-to-end support on employment-related matters, including contract renewals, onboarding and offboarding coordination, and other day-to-day HR operational activities.

Key Responsibilities

• Manage & provide internal reports on Associates headcount movement & Client’s growth.
• Provide monthly reminder for client holders for Contracts and Work Passes Due.
• Manage end to end onboarding & offboarding formalities
• Assist in Work Pass Application/Renewal, Contracts extension, termination, resignation, reference checks, leave& claims requests, contractor bonuses.
• Help in the handling of contractor’s disciplinary & grievance issues.
• Provide HR advisory services as required to internal Consultants and Associates.
• Liaise with the payroll team to resolve contractor timesheet & claims issues.
• Liaise with payroll & finance team to resolve client billing issues, overpayments etc.
• Send monthly timesheet submission email reminder
• Timesheets & Claims form tabulations
• Preparation of Employment Certifications and bank letters
• Application of medical cards
• Manage new/renewal contract issuance, work pass applications/cancellation, tax clearance
• Manage leave, insurance, allowances and other benefits administration
• Manage the contractors’ information and ensure that regular updates are done in the system
  

Role Requirements

• Diploma or Degree
• Minimum 2 - 3 years’ experience in an HR role
• Resourceful and possess good critical thinking and problem-solving skills
• Strong team player, with good interpersonal and communications skills
• High resilience and able to multi-task in a dynamic environment

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We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at sg.dataprotection@persolapac.com.

EA License No. 01C4394 • EA Registration No. R22104858 (Nur Zahirah Binti Yoonus)