Executive Manager - AI Science, Digital & Channels

Join Westpac in a newly created AI Science leadership role focused on practical, responsible AI that improves customer journeys and helps frontline colleagues deliver better service. Reporting to the Head of AI, you will lead the cross-channel AI agenda across Digital, Contact Centre as a Service (CCaaS) and assisted channels: digital servicing, contact centres and branches. You will shape the next generation of intelligent servicing: conversational AI, real-time agent assist and customer-conte…