Executive Meeting Manager
Skills and Knowledge:
- Ability to understand and execute and support Marriott customer service standards, Marriott & Westin brand standards.
- Possesses excellent telephone sales skills
- Excellent selling skills and understanding of sales processes can effectively up-sell products and services; can bring sales to closure
- Superior guest relationship management and developments skills
- Knowledge of property-specific business segments (e.g. group, catering, transient)
- Ability to manage guest room and meeting space inventories
- Ability to manage and balance group and local business
- Knowledge of operations and associated challenges for all brands
- Knowledge of all Marriott lodging products, cultures and brand strategies
- Knowledge of contractual agreements and legal implications
- Knowledge of menu planning, food presentation and banquet and event service operations
- Knowledge of event technology products and services
- Knowledge of food trends, food and beverage composition and menu planning
- Knowledge of food and beverage forecasting and attrition (Catering focused)
- Knowledge of group room forecasting and attrition (Group Room focused)
- Knowledge of need time strategy as developed by Revenue Management
- Knowledge of group, extended stay and transient business
- Understands revenue management functions and account profitability
- Knowledge of current trends in event management and event technology and ability to determine applicability to Marriott’s customers and integrate into the operation as appropriate
- Broad understanding of facility management (sanitation, maintenance, operations)
- Knowledge of purchasing, inventory controls, supplies and equipment
- Knowledge of overall hotel operations as they affect department
- Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, NFPA)
- Working knowledge of hotel laws governing operations
- Strong organizational skills
- Strategic planning skills
- Ability to creatively execute and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
- Ability to take constructive action without relying on directions from others
- Ability to network and build relationships to grow the business
- Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
- Effective decision-making skills and judgment skills
- Strong problem-solving skills; encourages new innovative solutions when appropriate
- Ability to influence others
- Ability to develop and maintain relationships e.g., associates, customers, vendors
- Strong negotiation skills
- Strong presentation and platform skills
- Strong communication skills (verbal, listening, writing)
- Strong customer and associate relation skills
- Ability to use standard software applications and hotel systems including CI/TY, MARSHA, LightSpeed, Meeting Matrix etc.
- Knowledge of the next step taken when we experience declining market shares or increasing competition
Sales and Revenue Management
- Works collaboratively with off-property sales channels (e.g., Global Sales Offices, Account Directors, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
Education or Certification
- Minimum 1 year of food & beverage supervision and/or sales experience
- High School Diploma or equivalent required; College Degree preferred
- Hospitality Management Degree beneficial