EXECUTIVE, OPERATIONS & HOSPITAL STRATEGY

GENERAL DESCRIPTION

The Executive, Operations & Hospital Strategy (Data Analytics) supports the RCEO and Operations & Hospital Strategy team by delivering accurate data analytics, performance reporting, and business insights to monitor hospital performance and support operational decision-making across the Southern Region. The role is responsible for maintaining dashboards, analysing operational data, and supporting continuous improvement and strategic initiatives through data-driven reporting.

JOB DESCRIPTION

1. Data Collection & Management

• Collect, compile and validate operational, clinical and financial data from multiple hospital systems.
• Ensure data accuracy, completeness and consistency for reporting purposes.
• Maintain databases and reporting templates to support operational analysis.
• Perform routine data cleansing and quality checks.

2. Performance Reporting & Dashboard

• Prepare daily, weekly and monthly hospital performance reports.
• Develop and maintain dashboards for key operational indicators (e.g. BOR, ALOS, revenue, patient volume, OT utilisation, clinic attendance).
• Monitor performance trends and highlight significant variances.
• Ensure timely submission of reports to Regional Office and relevant stakeholders.

3. Data Analytics & Business Insights

• Analyse operational and financial data to identify trends, patterns and improvement opportunities.
• Support root cause analysis for performance gaps.
• Generate data-driven insights to support operational decision-making.
• Prepare ad-hoc analysis and presentations for management discussions.

4. Operational Performance Support

• Monitor hospital KPIs and assist in tracking departmental performance.
• Support benchmarking exercises across hospitals within the region.
• Assist in identifying operational improvement opportunities through data analysis.
• Track progress of operational improvement initiatives.

5. Business Intelligence & Process Improvement

• Support the development and enhancement of reporting tools and dashboards.
• Assist in automating manual reporting processes where applicable.
• Recommend improvements to reporting methodologies and data management processes.
• Participate in continuous improvement initiatives relating to operational analytics.

6. Project & Analytics Support

• Support regional strategic and operational projects through data analysis.
• Assist in preparing reports, presentations and performance summaries.
• Gather and analyse information required for business cases and feasibility studies.
• Support data requirements for transformation and operational excellence initiatives.

7. Stakeholder Coordination

• Work closely with hospital departments to obtain required operational data.
• Coordinate with Finance, Quality, Nursing, Clinical Services, IT and other departments for reporting requirements.
• Respond to data requests from Regional Office and Management.
• Ensure confidentiality and proper handling of hospital data.

8. Compliance & Documentation

• Ensure compliance with reporting timelines and data governance requirements.
• Maintain proper documentation of reports, datasets and analytical methodologies.
• Support internal and external audits relating to operational reporting.
• Perform other duties as assigned by the Head of Department.

JOB REQUIREMENT

Education:

• Bachelor's Degree in Business Administration, Data Analytics, Statistics, Healthcare Management, Information Systems, Finance, Economics, or related field.
• Certification in Data Analytics, Business Intelligence or Power BI is an added advantage.

Knowledge and Experiences:

• Minimum 1–3 years of relevant experience in data analytics, business analysis, hospital operations, performance reporting, or related functions.
• Experience in the healthcare industry is preferred.
• Experience in preparing management reports and performance dashboards.
• Exposure to operational, financial and KPI analysis.
• Knowledge of data management and reporting processes.

Analytical & Problem Solving

• Strong analytical and problem-solving skills.
• Ability to analyse data and identify trends.
• Detail-oriented with good numerical skills.

Data Analytics & Reporting

• Ability to collect, analyse and validate data.
• Experience in preparing reports and dashboards.
• Understanding of KPI monitoring and performance reporting.

Communication & Interpersonal

• Good communication and interpersonal skills.
• Ability to work well with cross-functional teams.
• Good command of English and Bahasa Malaysia.

Technical Skills

• Proficient in Microsoft Excel and PowerPoint.
• Experience with Power BI or other Business Intelligence tools is an added advantage.
• Basic knowledge of SQL is an added advantage.

Special skills required

• Ability to function as a regional coordination/PMO role.
• Strong business partnering capability with hospital leadership.
• Ability to work in a fast-paced and dynamic healthcare environment.

Personal attributes

• High level of integrity, accountability, and professionalism.
• Proactive, resourceful, and results-oriented.
• Strong ownership and ability to work independently.
• Collaborative team player with strong drive and resilience.
• Willing to travel within the region.

WORKING RELATIONSHIP