Executive – Order to Cash (O2C)
About Embark:
Embark is a specialized consulting and execution platform.
Designed to help global enterprises build, scale, and evolve Global Capability Centers
(GCCs) in India. We offer a comprehensive, end-to-end solution that addresses
every critical stage of a GCC’s lifecycle—from strategy and setup to long-term
transformation. Founded by experienced practitioners with deep domain expertise
and ably sponsored by Embassy Group, Embark was created to fill a critical gap.
In the GCC landscape. Our comprehensive solution spans the entire lifecycle of
a GCC, eliminating advisory fragmentation and execution friction by offering
an integrated model across strategy, compliance, operations, talent, and
culture.
Role Overview:
The Order to Cash Executive is responsible for managing the
end-to-end order-to-cash process, ensuring accurate processing of customer
orders, effective invoicing, and timely collections of outstanding payments in
a COE environment. The role involves overseeing the accounting and month end
processing including the booking of accrued and deferred revenue and collaboration
with internal teams (sales, finance, operations, etc.), customers, and
third-party service providers to ensure smooth, efficient transactions.
Key Responsibilities:
- Order
Management & Accounting
- Review
and validate customer purchase orders, pricing, discounts, and contracts
terms.
- Create/maintain
customer master data.
- Account
and process sales orders accurately in the books recognizing the revenue
in appropriate period.
- Invoicing
& Documentation:
- Ensure
invoices are accurate, complete, and comply with contractual terms.
- Generate
and issue invoices to customers after order fulfillment.
- Maintain
proper documentation for all transactions, including customer orders,
invoices, and shipping details.
- Month
end reporting:
- Pass
necessary journal entries related to accrued revenue, deferred revenue
and provision for bad debts.
- Understand
the agreements and bill the clients as per agreements.
- Prepare
MIS constituting aging report, schedules of deferred revenue, order
status, invoicing, and collections
- Accounts
Receivable & Payment Collection:
- Follow
up on outstanding payments and resolve issues related to overdue
invoices.
- Coordinate
with customers to ensure timely payment and resolve any payment disputes.
- Monitor
payment trends and highlight potential risks in cash flow.
- Collaboration
& Coordination:
- Work
closely with the finance and sales teams to ensure smooth order
processing and revenue recognition.
- Serve
as the first point of contact for customer queries related to orders and
payments.
Requirements
Skills & Qualifications:
- Education:
A bachelor’s degree in finance or accounting.
- Experience:
Minimum 2-3 years of experience in the Order to Cash process in a COE
environment
- Skills:
- Accounting
and reporting
- Strong
communication skills, both verbal and written.
- Proficiency
in Microsoft Office Suite, especially Excel (pivot tables, VLOOKUP,
etc.).
- Ability
to work independently and as part of a team.
Desired Traits:
- Customer-centric
attitude and ability to handle customer inquiries and issues effectively.
- Strong
interpersonal skills to work across different departments.
Working Conditions:
- Office-based.
- Full-time
position with standard working hours.
- May
require occasional overtime based on business needs.