Executive, Partner Sales (Taxi)

Open 15d

Responsibilities

Partner Acquisition & Sales

Proactively source and acquire new drivers through walk-ins, leads, referrals, outreach activities and ground engagement
Understand driver needs and recommend suitable vehicle or leasing solutions
Explain leasing packages, rental structures, incentives, and onboarding requirements clearly to prospective drivers
Follow up promptly on sales leads and convert enquiries into confirmed hirers through effective sales engagement
Manage sales leads through CRM or internal systems and maintain accurate records of customer interactions and status updates
Achieve monthly individual acquisition, conversion KPIs

Customer Engagement & Onboarding Support

Build trust and maintain professional relationships with prospective drivers
Own the driver journey from first enquiry to successful onboarding, act as primary contact during the first 1 month of driver’s tenure
Address enquiries relating to rental terms, payment cycles, and operational policies
Resolve any feedback and complaints with a strong service first approach
Guide drivers through documentation, system setup, and vehicle collection
Coordinate with operations and support teams to ensure smooth vehicle collection
Ensure compliance with company policies and regulatory requirements

Market Insights & Feedback

Gather and provide feedback on driver concerns, market conditions, and competitor offerings
Support continuous improvement initiatives for driver acquisition campaigns, sales processes, and customer experience

Planning & Reporting

Prepare and present sales performance reports, forecasts and pipeline updates
Maintain proper documentation for driver-partner applications and onboarding files
Any other ad hoc duties as assigned

Qualifications & Work Experience

Diploma or other equivalent qualification
At least 2 years of sales experience (preferably in mobility/automotive/Taxi industry).
Strong communication and persuasion skills
Comfortable engaging frontline driver community
Sales-driven with strong follow-up discipline and ownership mindset
Comfortable working in a fast-paced and dynamic environment
Minimum 1 year of safe driving experience (possession of a valid Class 3/3A driving license)

See also