Executive_Parts Sales Planning
Short Description
Provide excellent after sales support to achieve high customer satisfaction towards Honda brand
<Delivery>
• Handle customer inquiries, complaints and goods delivery matters promptly and efficiently.
• Carry out & execute daily/ weekly/ monthly/ yearly duty efficiently as assigned by immediate superior according to company expectations.
• Able to provide report on a timely basis for the tasks given by the superior.
• Track work progress from time to time and make sure that due dates are fulfilled.
• Prepare necessary items assigned by immediate superior to support BSH’s internal Unit/ Section/ Department/ Division’s request according to unit function responsibility.
• Ensure compliance with safety regulations and maintain a clean and organized work environment.
<Operation>
• Establish and maintain good relationship with dealers, suppliers and vendors, following the rules and regulations set by the company.
• Monitor dealers’ financial situation and follow up for on time payment for due standing amount.
• Communicate actively with other Unit/ Section/ Department/ Division members to enhance BSH operations’ efficiency through cross functional activities.
• Foster a positive and productive work environment
• To undertake any other projects, tasks & duties assigned by superior from time to time.
<Tactical>
• Manage project, negotiate pricing, terms and delivery schedule with suppliers, make sure to fulfill the timeline of the planned schedule.
• Increase, retain & ensure satisfaction of internal and external customer towards Honda services & brand by conducting and implementing excellent customer service support.
<Delivery>
• Handle customer inquiries, complaints and goods delivery matters promptly and efficiently.
• Carry out & execute daily/ weekly/ monthly/ yearly duty efficiently as assigned by immediate superior according to company expectations.
• Able to provide report on a timely basis for the tasks given by the superior.
• Track work progress from time to time and make sure that due dates are fulfilled.
• Prepare necessary items assigned by immediate superior to support BSH’s internal Unit/ Section/ Department/ Division’s request according to unit function responsibility.
• Ensure compliance with safety regulations and maintain a clean and organized work environment.
<Operation>
• Establish and maintain good relationship with dealers, suppliers and vendors, following the rules and regulations set by the company.
• Monitor dealers’ financial situation and follow up for on time payment for due standing amount.
• Communicate actively with other Unit/ Section/ Department/ Division members to enhance BSH operations’ efficiency through cross functional activities.
• Foster a positive and productive work environment
• To undertake any other projects, tasks & duties assigned by superior from time to time.
<Tactical>
• Manage project, negotiate pricing, terms and delivery schedule with suppliers, make sure to fulfill the timeline of the planned schedule.
• Increase, retain & ensure satisfaction of internal and external customer towards Honda services & brand by conducting and implementing excellent customer service support.