Executive, Retail Support

Role of Executive, Retail Support (Part time, 1-year contract)

1. Centre Operations & Retail Support

• Centre Operations

Serve as the first point of contact for visitors, beneficiaries, and families at the Club Rainbow Resilience Hub
Manage front counter duties, including calls, enquiries, and visitor coordination
Coordinate the on-site implementation of programmes, including space setup, scheduling, and logistical arrangements
Ensure general upkeep, cleanliness, and maintenance of the Centre and equipment
Manage incoming and outgoing mail, office and pantry supplies, and basic procurement
Ensure office equipment is properly maintained and in good working condition
Support donation handling (include donation-in-kind) as well as asset and document disposal with Finance
Support Workplace Safety & Health (WSH) and Environmental Sustainability & Governance (ESG) initiatives, and compliance with organisational policies.

• Retail Support (at Ang Mo Kio)

Support day-to-day operations of the retail’s shopfront, including customer service, sales transactions, merchandise display, stock replenishment and inventory management
Facilitate the collection and fulfilment of merchandise, baked goods and online orders

2. Programme & Administrative Operations

Logistical Execution: Deliver comprehensive administrative and logistical support for all onsite centre-based programmes and services, including Education Support and Vocational Development initiatives.
Documentation: Maintain accurate records, participation logs, and administrative files related to weekend programmes.

Requirements

At least ITE/ Diploma in any discipline related to social sciences, education or related discipline.
1-3 years of relevant working experience in social service sector or non-profit organisation, preferably in administration, operations or programme support
Creative, nurturing and passionate in working with children
Strong inter-personal and communication skills with an interest in relationship building
Strong organisational and coordination skills
Excellent time management skills and ability to work under pressure
Ability to interact with people of all ages and cultural backgrounds
Service-oriented, adaptable, and a team player
Proficient in Microsoft Office

Work Arrangements

Required to work 2 days per week (Saturday to Sunday or as rostered)
Primary Work Location: Ang Mo Kio, 10am to 4pm
Required to provide coverage across Club Rainbow’s Centres islandwide, as rostered and when operational needs arise
1 year renewable contract (subject to organization needs and performance)

See also