Executive, Site Operations

Ensure timely preparation of classes

• Conduct daily Gemba walks to monitor operations, safety, and improvement opportunities.
• Prepare course documents, assessment materials, and training props.
• Set up training rooms, furniture, and laptop carts according to course needs.
• Support specialised and ad hoc requirements for corporate or customised courses.
• Coordinate with Digital Operations to ensure pre-delivery readiness, including courseware and refreshments.
• Manage offsite training logistics, including courier coordination for materials, equipment, and stationery.

Ensure timely closure of classes

• Perform batch filings for face-to-face classes in accordance with SLA requirements.
• Prepare and print hardcopy certificates for selected courses.
• Mark assessment papers using OMR systems and generate results.
• Upload assessment results and update scores in the system.
• Scan and process assessor evaluations via OMR.
• Submit required face-to-face class details to funding agencies during audits.
• Manage inventory of stationery, props, training equipment, and bulk course materials.
• Maintain centre cleanliness and overall tidiness.
• Ensure a safe working environment for trainees, trainers, and staff.

Manage stakeholders

• Assist Trainers and Trainees in the facility.
• Maintain good customer service relationships at all times.

Other Preferred Attributes:

• Good team player
• Good complaint resolution skills will be an advantage.
• Good knowledge of supported courses will be an advantage.
• Good knowledge of training administration systems will be an advantage.