EXECUTIVE, VBHC SERVICE-LINE IMPLEMENTATION
Summary
Coordinates Value-Based Healthcare (VBHC) implementation across hospitals, including training, system governance, and workflow readiness for the PROM-Connect platform.
Job Description
Supports the VBHC Senior Manager in executing VBHC implementation across priority service lines, including workflow readiness, stakeholder coordination, training, testing, go-live support, and post-implementation monitoring. Provides operational and administrative support to the Super Admin (VBC Unit) in managing PROM-Connect system access, user coordination, and system governance across participating hospitals.
Responsibilities
1. Coordinate workflow readiness, role alignment, and implementation activities for assigned service lines.
2. Plan and support training sessions, mock runs, and go-live activities, including issue tracking and follow-up.
3. Prepare and maintain meeting materials, minutes, trackers, and governance updates.
4. Support the Super Admin in managing user access, role assignments, and system governance for PROM-Connect across hospitals.
5. Coordinate user onboarding/offboarding, access requests, and role-based permissions in line with organisational requirements.
6. Monitor system utilisation, adoption, and data completeness, and escalate issues for action.
7. Liaise with hospital-level Admins to ensure proper user setup, system usage, and workflow adherence.
8. Provide first-level support and guidance to hospital teams on system workflows and operational processes.
9. Support testing activities (alpha, beta, UAT), including scheduling, issue logging, and status tracking.
10. Track and report adoption and data quality indicators and maintain RAID logs for implementation monitoring.
11. Develop and maintain SOPs, user guides, training materials, and deployment documentation.
12. Maintain structured documentation and ensure timely follow-up and closure of action items.
13. Assist the VBC Unit in matters related to development of clinical services as required.
Qualification / Requirement
Bachelor’s degree in Healthcare Management / Nursing / Public Health / Business / IT / Health Informatics / related fields (or equivalent).
To be filled (12‑month Contract)