Expansion Manager
You will help shape the future of mobility by enabling sales, product, and operations teams to bring Via's solutions to municipalities and transportation operators nationwide. You'll join a fast-growing Tokyo team at the center of partner engagement, operational insight, and strategic decision-making. You will support the full partnership lifecycle - from early sales scoping to deployment and ongoing performance improvement - serving as a trusted advisor to internal teams and external partners to ensure solutions deliver measurable impact.
Responsibilities
- Own high-visibility initiatives that help Japan partners adopt and optimize Via's technology
- Drive CRM excellence and sales pipeline visibility
- Support the sales team in scoping solutions that address partner mobility challenges
- Analyze transportation, operational, and rider behavior data to uncover insights
- Serve as a communication hub bridging partners and Via's global teams
- Troubleshoot operational or product challenges with speed and empathy
- Represent Via in meetings, workshops, and presentations in English and Japanese
Requirements
- 3+ years of relevant experience in SaaS, mobility, operations, implementation, customer success, or solution engineering
- Strong communication skills in both English and Japanese (verbal & written), including client-facing settings
- Tech-savvy and quick to learn new tools, systems, and product concepts
- Experience working with municipalities, public sector partners, or transportation operators
- Understanding of mobility, transit operations, or technology platforms
- Proactive, resourceful problem-solver who enjoys tackling ambiguous challenges