Experience Center Agent

Key Responsibilities:
Provide guidance to walk-in customers on product and service offerings.
Educate customers and potential customers with information on SLA and delivery timelines.
Ensures strict adherence to GIGL's Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
Ensure visibility of shipment as they move through the network through the application of appropriate scans.
Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
Serve guests by providing product/ service information related to delivery life cycle, rates and payment.
Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels brought for shipping.
Promote and cross-sell company products.

Minimum Requirements:
Computer Literate.
Graduate
Done with NYSC.

How to Apply:
https://docs.google.com/forms/d/e/1FAIpQLScpOohqMP7i7PBgdUk_ar4iKXAHjLoavf_b_3CvqZ2vE8Bz-g/viewform