Experience Delivery Manager

About the Role\:

You will deliver high-quality marketing, content, services, and solutions across owned, shared, and earned channels. You will manage end-to-end campaign development, coordinating proposition strategy, briefs, schedules, squads, partner concerns, and delivery practices to support revenue and audience outcomes. You will report to the Experience Delivery Director and use a hybrid work schedule, of at least two days per week in our Durham office.

You Will\:

• Participate with Experience Partners, Proposition Owners, and Team Leaders to create programs in consideration of proposition strategies and audience segments.
• Write and submit briefs with SMART goals, channel deliverables, delivery dates, audience outcomes, and measures.
• Align scheduling with Experience Management Planning, integrated calendars, and capacity constraints.
• Activate squad members or seasonal squads across Learning, Conferences, Online Events, Creative, Content Services, Marketing Operations, Digital Product Management, and Global Engagement Center.
• Appoint squad leaders, initiate squad processes, and monitor activity from end-to-end to ensure delivery to specifications and outcomes.
• Respond to concerns from Proposition Owners and partners and work with squads to provide prompt resolution.
• Review delivery practices and working relationships across squads at least every six months.
• Help direct squad work and ensure delivery by squad members.