Experience Design Business Analyst
Summary
Business analyst role supporting a Salesforce-driven customer tech transformation for a regulated energy utility, focusing on experience design and legacy system modernization.
RESPONSIBILITIES: Kforce has a client in Armonk, NY that is seeking an experienced experience design business analyst to support a large-scale, greenfield Salesforce customer technology transformation for a regulated energy and utilities organization. The program is modernizing utility customer operations, customer programs, service experiences, data capabilities, integrations, and legacy Salesforce environments while reducing technical debt and preparing the future-state platform for productio…