Experience Design Team Leader - 3 Months - On-site - Abu Dhabi - Octopus by RTG
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Description
About the Role
We are looking for an experienced Experience Design Team Leader to define and own the end-to-end customer experience architecture across the company's service ecosystem, shaping the future-state ecosystem experience architecture and blueprint.
Roles and Responsibilities
- Define the future-state ecosystem experience architecture and blueprint.
- Define and own the end-to-end customer experience architecture across the company's service ecosystem.
- Design connected service ecosystems rather than standalone touchpoints.
- Apply expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning.
- Lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards.
Requirements
- 8–12 years of experience in Service Design, Experience Design, Customer Experience, Retail, Hospitality, Aviation, or other multi-site consumer environments.
- Strong expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning.
- Exceptional facilitation skills, with the ability to lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards.
- Preferred backgrounds include Service Design Lead, Experience Design Manager, CX Architecture Lead, or Innovation & Experience Transformation Lead roles within large consumer-facing organizations.
As published by workable · 10 questions · 2 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (7)
- Please add 1 or 2 employment references and their relationship optional
- Current Net Salary
- Expected Net Salary
- This is an urgent hire, when would you be able to join us at the earliest?
- On a scale of 1 to 10, with 1 being basic and 10 being native-like fluency, how would you rate your English language proficiency?
- Where are you currently Based
- How many years of experience do you have in Service Design, Experience Design, or Customer Experience?
Pick from a list (1)
- Are you okay with 3-months contract?
Written answers (2)
- Do you have experience designing connected service ecosystems using service blueprints, journey architecture, or design systems? Please briefly clarify.
- Do you have experience leading cross-functional workshops, coaching design teams, and translating customer insights into scalable operating models? Please briefly describe your experience.