Experience & Growth Digital Product Manager
Summary
Drive product strategy and launches for JPMorganChase’s digital banking channels, shaping customer-facing features and guiding cross-functional teams to exceed growth and reliability goals.
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Channel Experiences & Growth Digital organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are growth oriented and responsible for acting as the voice of the customer and developing profitable products that help acquire new customers & deepen the relationships with new customers through contextualized value realization on our digital properties (Web & App). Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, impact and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
Develops a product strategy and product vision that delivers value to customers & the firm.
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product’s key success metrics such as engagement, growth, feature and functionality adoption, risk posture, and reliability.
Analyzes data, behaviors & customer impacts to mitigate risk & achieve OKR’s & goals.
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in product management or a relevant domain area; Digital domain preferred
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience translating complex stakeholder needs into clear product requirements, roadmaps, and measurable outcomes in a large enterprise environment.
Experience managing dependencies across multiple teams and delivering through ambiguity with a structured, outcomes-driven approach.
Strong communication & visualization skills with ability to frequently share product vision and drive clarity on questions/answers needed to deliver features
Demonstrated technical and customer problem-solving skills (problem definition, platform context, and technology/approach evaluation)
Ability to define, track, and manage product success & business growth metrics.
Strong business & commercial acumen
Preferred qualifications, capabilities, and skills
Demonstrated prior experience working in a highly matrixed, complex organization
Experience fostering a culture of innovation and collaboration within cross-functional teams
Demonstrated ability to lead and coordinate complex initiatives across multiple areas with strong strategy alignment and prioritization
Experience partnering closely with engineering, design & marketing teams on technical product strategy and delivery
Demonstrated ability to balance innovation with risk management and reliability outcomes for technical products
Experience fostering a culture of innovation and collaboration within cross-functional teams