Experience Team Analyst I (New York or St. Petersburg)
Summary
Analyze and improve client and employee experience for a financial services firm by conducting research, creating strategic presentations, and supporting cross-functional tech initiatives.
Essential Duties and Responsibilities: Support the execution of cross-functional initiatives to enhance client and employee experience, including those related to operations, technology, and digital enablement. Develop and iterate strategic presentations and executive-level materials that communicate findings, progress, and recommendations. Conduct qualitative and quantitative analysis and reporting to identify improvement opportunities and support strategic decisions. Collaborate with Inve…