Experienced Customer Service Representative

Customer Service Representative / Business Development Specialist (BDC)

Location: Cedar Rapids, IA
Schedule: Full-Time
Compensation: Hourly Pay + Uncapped Bonus Opportunities

About the Opportunity

Ready to turn your customer service experience into a career with leadership potential? The McGrath Family of Dealerships is looking for motivated, customer-focused Business Development Specialists to join our Customer Experience / Business Development Center (BDC) team in Cedar Rapids!

This is more than a traditional customer service position. You'll earn hourly pay plus uncapped bonus opportunities, receive hands-on training, and have the opportunity to develop your skills for future advancement, including a potential path into an Assistant BDC Manager role for the right candidate.

If you have experience in customer service, call centers, appointment scheduling, inside sales, banking, insurance, healthcare, hospitality, or retail, your skills could be a great fit. No automotive experience is required!

We're looking for individuals who enjoy connecting with people, thrive in a goal-oriented environment, and want to grow with a company that believes in developing its employees and promoting from within.

What You'll Do

• Serve as a first point of contact for customers through inbound and outbound calls, text, email, chat, and online inquiries
• Build relationships with customers by providing friendly, professional, and knowledgeable assistance
• Identify customer needs, answer questions, and connect customers with the appropriate sales or service department
• Schedule, confirm, and follow up on customer appointments
• Maintain accurate customer information, communication notes, and follow-up activities in our CRM system
• Proactively follow up with prospective and existing customers to support appointment and department goals
• Work closely with sales, service, and management teams to deliver an exceptional customer experience
• Demonstrate initiative, teamwork, and leadership potential while contributing to department performance and continuous improvement

Requirements

• 2+ years of customer service, call center, inside sales, appointment scheduling, or related customer-facing experience preferred
• Strong verbal and written communication skills with a confident, professional phone presence
• Ability to build rapport, establish trust, and create positive customer experiences
• Comfortable handling inbound and outbound customer calls in a fast-paced environment
• Strong organizational, multitasking, and time-management skills
• Ability to learn CRM software, customer databases, and other technology
• Self-motivated, dependable, and comfortable working toward performance goals
• Strong problem-solving skills, attention to detail, and consistent follow-through
• Positive, team-oriented attitude with a willingness to learn and grow
• Interest in professional development and potential future leadership opportunities

What We Offer

• Hourly pay plus uncapped bonus opportunities
• PTO starting Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Full-time employment with opportunities for long-term career growth
• Comprehensive training and ongoing professional development
• Opportunity to develop leadership skills and potentially advance into an Assistant BDC Manager position
• Career advancement opportunities — 95% of our promotions come from within
• Supportive, collaborative, and team-focused work environment
• Established, locally owned dealership group with more than 70 years in Eastern Iowa

Grow Your Career Into Leadership

At McGrath, we believe great leaders often start by delivering great customer experiences. We're looking for individuals who want to do more than meet expectations — people who take initiative, support their teammates, and are motivated to grow professionally.

As you develop your skills and demonstrate strong performance, you'll have the opportunity to be considered for future leadership responsibilities, including an Assistant BDC Manager position.

Whether you're an experienced Customer Service Representative, Call Center Representative, Appointment Scheduler, Inside Sales Representative, or someone looking to take the next step toward management, we'd love to hear from you.

Apply today and discover where your career can go with the McGrath Family of Dealerships!