Experienced Customer Service Representative

The Gund Company has an immediate opening for an experienced, full-time Customer Service Representative to join our team!

Shift: 1st

Hourly Wage: $25.00-$28.00

About The Gund Company

The Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products. With 12 global facilities, we deliver high-quality products and excellent customer service. We are currently seeking an experienced Customer Service Representative Coordinator to join our team.

Job Summary: Customer Service Representative Coordinator

As a Customer Service Representative Coordinator, you manage the full order fulfillment process to ensure complete customer satisfaction. This includes processing orders, handling customer inquiries, and working with internal teams to meet customer needs. As a CSR Order Fulfillment Coordinator, you need strong communication skills, attention to detail, and the ability to work independently with minimal supervision.

Key Responsibilities: Customer Service Representative

• Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
• Navigate through ERP-CRM software and database systems to enter quotes and customer orders, as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).
• Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
• Build relationships with TGC’s customer base to fully understand customer requirements and communicate them to the production and sales team.
• Manage customer inventory requirements through use of the Purchase Requisition Process.