Experienced Generator Service Technician

Commercial & Industrial Power Generation | Remote Field Service

Location: Jackson–Meridian, Mississippi Area
Position Type: Full-Time
Work Environment: Remote / Field-Based
Experience Level: Experienced / Senior Technician

Position Overview

Total Energy Solutions is seeking a highly technical, dependable, and self-motivated Generator Service Technician based in or reasonably close to the Jackson–Meridian, Mississippi area.

This is a remote, field-based position requiring an experienced technician who can independently manage daily service assignments, diagnose complex generator problems, and provide exceptional service with minimal supervision.

The ideal candidate will possess strong electrical and mechanical troubleshooting skills, moderate computer proficiency, experience with generator communication and diagnostic software, and exceptional attention to detail.

Reliability is critical. This position requires participation in an after-hours emergency on-call rotation, including nights, weekends, and holidays.

Key Responsibilities

• Independently troubleshoot, maintain, repair, install, commission, and service commercial and industrial diesel and natural gas generator systems.

• Diagnose generator controllers, engine control systems, voltage regulators, automatic transfer switches (ATS), and other electrical and mechanical components.

• Utilize manufacturer-specific diagnostic and communication software to connect to generator controllers, retrieve fault histories, monitor operating parameters, and perform authorized troubleshooting.

• Read and interpret electrical schematics, wiring diagrams, and technical service manuals.

• Manage daily service calls, coordinate customer visits, and complete assigned work without constant supervision.

• Perform preventive maintenance, inspections, load-bank testing, startups, and emergency repairs.

• Troubleshoot and service generator components, including alternators, wiring, switches, batteries, and related systems.

• Diagnose and repair mechanical and electrical failures.

• Complete accurate electronic service reports with detailed findings, equipment readings, photographs, repair recommendations, and all required documentation.

• Communicate regularly with service management, dispatch, and customers in a professional and solutions-focused manner.

• Maintain assigned service vehicle, tools, equipment, and inventory.

• Respond reliably to emergency service calls during assigned on-call periods.

• Follow company safety procedures and applicable industry standards.

• Travel throughout the assigned service territory as required.

Required Qualifications

• High School Diploma or GED equivalent.

• 5–10 years of hands-on generator technician experience, preferably servicing commercial and industrial generator systems.

• Advanced electrical and mechanical troubleshooting abilities.

• Strong understanding of generator controllers, engine management systems, ATS operation, and load-bank testing.

• Moderate or better computer skills, including the ability to use laptops, email, digital service reports, and diagnostic applications.

• Ability to connect to generator controllers using communication cables, adapters, and manufacturer-specific software.

• Ability to retrieve, interpret, and troubleshoot controller alarms, fault codes, event histories, and operating data.

• Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.

• Ability to work independently and make sound technical decisions in the field.

• Excellent troubleshooting and problem-solving abilities.

• Strong time management, planning, communication, and organizational skills.

• Exceptional attention to detail, accountability, and follow-through.

• Ability to effectively manage changing priorities, service calls, and frequent interruptions.

• Dependable availability for after-hours emergency callouts.

• Valid driver's license and acceptable driving record.

• Ability to travel locally and work in demanding field environments.

• Must be based in or reasonably close to the Jackson–Meridian, Mississippi service area.

Preferred Qualifications

• Experience with Caterpillar, Cummins, Generac, Kohler, MTU, and other industrial generator manufacturers.

• Familiarity with Cummins InPower, Caterpillar Electronic Technician (Cat ET), Generac diagnostic tools, and similar manufacturer-specific communication programs.

• Experience with generator paralleling systems, switchgear, and load sharing.

• Experience servicing hospitals, healthcare facilities, commercial and industrial operations, and other critical power applications.

• Knowledge of NFPA 110 and NFPA 70E.

• EGSA certification, manufacturer-specific certifications, or manufacturer-specific training preferred.

Ideal Candidate

We are not looking for someone who only performs routine maintenance. We need a true generator troubleshooter who can independently diagnose and repair complex equipment problems, utilize modern diagnostic software, and take ownership of service calls from start to finish.

The right candidate will be technically strong, organized, reliable, detail-oriented, and comfortable working remotely while maintaining consistent communication with management and customers.

This position is ideal for an experienced technician who takes pride in their work, demonstrates strong accountability, and can be trusted to independently manage a field service territory.

Work Environment & Schedule

This is a field-based position with frequent travel throughout the assigned service territory. Regular hours are generally 8:00 a.m. to 5:00 p.m., with overtime as needed. Participation in the company's after-hours on-call rotation is required and may include nights, weekends, and holidays.

Physical demands may range from moderate to extreme depending on the service assignment and may include prolonged standing, walking, lifting, carrying, pushing, and pulling equipment, supplies, and materials.

Why Join Total Energy Solutions?

This is an excellent opportunity for an experienced generator technician who wants the independence of a field-based position while working with commercial, industrial, and critical power equipment. You'll have the opportunity to apply advanced troubleshooting skills, work directly with customers, and take ownership of service assignments throughout your territory.

Total Energy Solutions is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.