Experienced Hotel Housekeeping Manager

Summary

Maintains a high quality of services offered to guests through management of the daily functional areas of the Housekeeping department. Departmental efforts should maintain established operational standards.

Job Duties

Interviews, selects & train associates

Motivates staff through positive reinforcement, and leading by example

Provides input during the preparation of the annual budget

Attends required meetings and training

Conducts departmental and other required meetings for which s/he is responsible

Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place

Ensures that all departmental policies and procedures are adhered to

Implements Baywood & Brand promotional programs and procedures

Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.

Monitors cleanliness and neatness of departments for which s/he is responsible.

Monitors inventory of supplies, placing orders in a timely manner.

Communicates with other departments, therefore promoting a seamless operation.

Ensures that all equipment is maintained properly. Routinely inspects equipment

Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

Administers disciplinary action, following company guidelines

Administers performance appraisals

Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed

Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location

Participates in safety initiatives and is an integral part of the Safety Committee

Completes incident reports, taking appropriate action. Notifies appropriate parties

Performs role of Manager on Duty as needed

Participates in the BEAR activities and other company sponsored community service & fundraising events

Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

Maintains a professional image, including grooming, verbiage, and body language, at all times

Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction

Fosters teamwork by offering assistance to others, as needed

Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department

Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

Recommends other Baywood properties to our guests, when appropriate

Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Education:

Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

Brand Certifications preferred

Experience:

Minimum of 2 years hotel experience

Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

Additional Skills:

Bi-lingual (Spanish & English) preferred, as needed for geographic market

Proficient in Microsoft Office® (Excel, Word)

Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)

Proficient in the hotel’s Property Management System preferred

Ability to communicate effectively, both written & oral

Ability to multi-task

Ability to motivate and lead a team

Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.

Ability to operate standard office equipment, including: computer, copier, & printer

Ability to perform job duties of all positions within the department

Ability to learn and adhere to Brand & Baywood Hotels’ standards

Ability to take information from various sources and determine a responsible course of action

Ability to understand interdepartmental relationships

Ability to operate office equipment and industry specific software (PMS)

Ability to remain calm during stressful situations

Walking and Standing: Frequently.

Must be able to carry 40 lbs. up to 25 feet.

Sitting: Infrequently

Bending, Stooping, Reaching: Frequently.

Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

Lifting, Push/Pull: Often .

Must be able to lift 40 lbs. to the waist, chest, and above the head.

Driving: Infrequently

Traveling: Infrequently

Environmental Conditions:

Inside: Frequently

Outside: Moderately