Experienced Marine Customer Service Administrator

The Company

This business is Australia’s leading and most innovative marine facility, strategically located within the Gold Coast Marine Precinct in Coomera. A family-owned organisation since the 1980s, they operate across 55 acres and deliver world-class services to both domestic and international vessels.

Supporting over 100 marine businesses, this precinct integrates marine trades, vessel sales, retail and hospitality within a resort-style environment.

The owners are proud of their long-tenured workforce, with many team members exceeding ten years of service. Due to continued growth, they are now seeking a Customer Service Administrator to join their professional front-of-house team.

This role offers the opportunity to become part of a progressive and supportive organisation contributing to the ongoing evolution of Australia’s marine industry.

The Opportunity

• Coordinating vessel bookings for haul-outs, returns and marina stays
  
• Communicating with a wide range of customers and onsite tenants via email, phone and walk in’s
  
• Managing inbound calls, emails, two-way radios and face-to-face enquiries
  
• Taking payments, quoting, invoicing and general admin duties
  
• Scheduling vessels and bookings
  
• Using Pacsoft (marine based software), along with Microsoft Office (Outlook, Excel, Word)
  
• Working onsite full-timewithin a dynamic team environment
  

A Successful Candidate Will Have

• A strong foundation of marine knowledge, understanding boats and the industry is essential
  
• Excellent communication skills and the ability to adapt to a broad customer base
  
• Strong organisational and multitasking skills in a fast-paced environment
  
• A proactive, customer-focused attitude with solid admin capabilities
  
• Full Australian working rights — unfortunately, this role is not open to Working Holiday Visa holders
  

Why Join The Team?

• Excellent staff retention, with senior managers with over 15+ years’ experience and an average team tenure of 8 years
  
• Structured training and support provided
  
• A friendly, high-performing team culture with 90%+ positive engagement in surveys
  
• No two days are the same, variety, customer interaction and a unique marine environment
  
• A chance to work with one of Australia’s most recognised and respected names in marine services