EXPERIENCED SERVICE ADVISOR
Summary
Experienced Service Advisor at a Hyundai dealership in Jacksonville, FL, serving as the main point of contact for customers—greeting them, assessing vehicle needs, creating repair orders, and coordinating with technicians. Requires strong customer service skills, consultative selling ability, and the capacity to meet sales goals while ensuring positive customer experiences.
Are you passionate about delivering exceptional customer service and ensuring vehicle safety and reliability? Hanania Automotive Group is seeking a dedicated Automotive Experienced Service Advisor who thrives in a dynamic environment and excels at building customer loyalty. If you’re ready to make a difference and create outstanding experiences for our customers, we want to hear from you!
Position Summary:
As an Automotive Service Advisor, you’ll be at the heart of our customer interactions, building loyalty and ensuring a top-notch service experience. You'll handle numerous customers, manage priorities, and keep follow-ups on track—all while providing outstanding care and creating positive experiences.
What we offer:
- A rewarding compensation package with enticing performance-based incentives that truly recognize your achievements.
- A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans, ensuring you and your family are well-covered.
- Take advantage of continuous training and development opportunities designed to elevate your skills and advance your career.
- Join a fast-paced, collaborative team that values your contributions and fosters a positive work atmosphere.
- Top-Notch equipment and facilities that enhance your productivity and efficiency.
- Benefit from special employee discounts on vehicle purchases, parts, and services as a token of appreciation for your hard work.
Key Responsibilities:
- Customer Interaction: Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience.
- Vehicle Assessment: Determine vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance.
- Repair Orders: Create transparent repair orders with detailed cost and time estimates.
- Collaboration: Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status.
- Sales Goals: Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs.
- Cash Handling: Accurately process cash and check receipts according to company policy.