EXPERIENCED Telecommunicator I
Telecommunicators perform responsible communications, dispatching, and related work for the Montgomery County Emergency Communications Center. This position is responsible for answering emergency and non-emergency radio and telephone calls; dispatching appropriate emergency service agency/agencies; successfully operates NCAware, Computer Aided Dispatch system (CAD), Department of Criminal Justice Information (DCI) terminal, and the National Crime Information Center (NCIC) database; provides information/support to emergency personnel, and maintains related records and logs. This position works under general supervision according to established written procedures.
This position works a 12 hour schedule that is either 5:45 am to 5:45 pm OR 5:45 pm-5:45 am. Typical schedules include 7 shifts in a two week period ( 3 days one week and 4 days the next week). Time over 40 hours per week is paid at time and one half.
This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word, and conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communication and/or to make fine distinctions in sound; visual acuity is required for color perception, preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.
Examples of Duties
Answers emergency services telephone lines; records essential information into CAD; dispatches appropriate emergency service unit(s) up to and including Law Enforcement, Fire Departments, Rescue Departments, and/or EMS.
Monitors and responds to administrative telephone lines, radio calls, and citizen requests; decides on appropriate course of action and dispatches assistance as required, or refers to appropriate service agency.
Records information or complaints
Provides assistance to emergency services personnel by answering questions or researching and/or providing information.
Enters information into the DCI network for law enforcement personnel for immediate read back by radio or telephone.
Maintains various log, charts, and recordings to provide records of all emergency and non-emergency actions for follow-up investigative, administrative, or legal actions.
Monitors status/location of emergency services personnel; takes and distributes messages for personnel as required.
Attends technical or professional classes, workshops, or seminars to improve professional skills and/or to maintain certification.
MINIMUM REQUIREMENTS:
Current DCI certification or current EMD certification or both (Candidates with both are preferred)
Experience in a dispatch environment
High School diploma or GED equivalency
Must be able to type 50 wpm
Drug screen and background check are required.
PREFERRED QUALIFICATIONS: *Preferred qualifications may result in a higher salary grade
Experience with Southern Software Cad
NIMS 100, 200, 700, and 800