Experienced Virtual Medical Assistant (Associate)
Posted Updated
Xillium Professional Services is a leading operations company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency.
Key responsibilities include:
- Managing patient scheduling for appointments, surgeries, and procedures
- Handling prescription refills and coordinating medications
- Performing insurance verification and supporting medical billing processes
- Maintaining and updating patient medical records
- Supporting telehealth consultations and virtual care coordination
- Facilitating communication between patients, families, and medical staff
- Providing general administrative and operational support to assigned clinics or providers
Requirements
Required Qualifications:
- BS Nursing or allied health graduate (registered or underboard)
- Background working in a BPO healthcare account or clinical/hospital setting
- US healthcare insurance verification experience
- Prior HIPAA/PHI handling experience or HIPAA training
- Professional fluency in English (written and verbal)
- Able to work a fixed night shift
- Work-from-home setup with a laptop/PC, reliable internet connection, and headset
Preferred Qualifications:
- Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries)
- Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth
- Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms
Benefits
- Competitive Pay
- Paid training
- Annual salary increase
- 10% night differential & holiday pay
- Attendance bonus
- Career advancement & incentives
- Health & Protection
- Free HMO after training
- 1 free dependent (Year 1)
- Up to 2 dependents (under 5 years tenure)
- HMO upgrade at Year 5
- SSS, PAG-IBIG, PhilHealth
- Paid Time Off
- Service Incentive Leave (prorated)
- Sick & Vacation Leave
- Bereavement, Maternity/Paternity
- Solo Parent & Gynecologic Leave
- Tiered leave credits
- Convertible leave credits
- Financial & Long-Term Benefits
- 13th month pay (June & December release)
- No-interest cash advance (after 1 year, subject to conditions)
- FWD retirement fund (Year 4 eligible, Year 7 fully covered)
- Year-end performance incentive
- Milestone recognition packages
- Work Environment
- Company equipment + IT support
- Work-life balance
- Performance appraisal
- Continuous learning
- Inclusive, values-driven leadership
Skills
As published by workable · 12 questions · 1 written answer
Basics
First name, Last name, Email, Headline, Phone, Address, Date of Birth, Photo, Please state any other foreign language ability (if any), What is your nearest city or location, What is your healthcare background or qualification?, Do you have any travel plans for this year?, Do you have any pending visa applications? If yes, explain in detail., What is your earliest available start date?, Education, Experience, Summary, Resume, Cover letter, Expected Salary, How did you hear about us?
Short answers (1)
- Which city are you currently based in?
Pick from a list (9)
- What is your proficiency level in English?
- Are you a Filipino Citizen who resides in the Philippines?
- Do you have a work-from-home setup that includes a laptop or PC, a reliable internet connection, and a headset?
- Have you completed a Bachelor's Degree?
- Are you a graduate of Nursing or any allied health course (BS Medical Technology, Pharmacy, Public Health, etc..) ?
- 12-Month Employment Commitment: Please note that this position requires a 12-month minimum term of employment. Should you choose to resign or withdraw before completing this period, you will be required to fulfill a bond repayment to the company. Are you willing to commit to these terms?
- This role is on a graveyard shift (US time, weekdays). Are you able to commit to this schedule?
- This role includes a mandatory training period for all new hires, regardless of experience. Training is fully paid at the agreed salary rate. Are you willing to proceed under these terms?
- By answering this form and providing information/data signifies that you have expressly consented to the processing of any personal and/or sensitive personal information that might be collected from you for the purpose provided in this form. You understand and accept that this may include access to personal and/or sensitive personal data as provided under the Data Protection Act of 2012.
Written answers (1)
- Can you tell us about your experience working in a BPO healthcare account or in a clinical or hospital setting? What were your main responsibilities?
Attachments (1)
- Take the personality test using this link. Click ‘Take the Test,’ save the results sent to your email, and upload a screenshot.: https://www.16personalities.com/free-personality-test