Expert Customer Quality Management

- Controls deployment of LEONI and customer quality strategies and drives quality actions
- Leads regular internal and external follow-up meetings and conducts regular customer and plant visits
- Ensures that actions are compliant with customer specific requirements (CSR)
- Manages customer interface for all quality matters
- Takes actions in close consultation with management to ensure customer satisfaction
- Follows up rework for customers (customer responsibility)
- Supports during pre-production and production
- Supports internal and customer audits
- Provides support for Q improvements
- Is responsible to determine and to negotiate LEONI liability in case of quality complaints (o-km, warranty)
- Supports in the determination and negotiation of LEONI's liability in the event of technical complaints (o-km, warranty)
- Supports by evaluating and negotiating project-specific requirements with customer
- Supports the evaluation of 1st tier Q-Contracts with customer and 1st tier suppliers

• · Education Level : University Degree in technical field

  · Experience: Min 3 years in Quality Management

  · Language: Fluent English

  · Communication

  · Social & intercultural sensitivity

  · Change management

  · Target & result orientation

  · Motivation & resilience

  · Self-organization

  · Conflict management

  · Teamwork

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
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LEONI Wiring Systems Tunisia SARL