Expert IT Analyst, for SSP UpLift & UX Improvement project (42437)
Summary
Designs and improves self-service IT portals for a Scandinavian banking client, focusing on workflows, integrations, and user experience using BMC Helix and SQL.
Salary: 1000 - 1100 PLN/day on B2B
Work model: hybrid from Warszawa (2/3 days per week from the office)
Why choose this offer?
- You can expect a flexible work organization
- The international work environment will give you the opportunity to interact with the English language on a daily basis
- Scandinavian organizational culture will provide you with work-life balance, you will gain time for additional training (financed by Jit)
- The Jit community will bring you a nice time during regular integration meetings
Project
As part of the End User Services team, you will contribute to the development and continuous improvement of the Self Service Portal ecosystem within a Scandinavian banking environment. The platform enables self-service capabilities for end users across the organization. In this role, you will act as an Expert IT Analyst / Service Developer, responsible for designing, developing and optimizing requestable services and automated workflows, while ensuring high-quality digital experience and operational stability
Responsibilities you'll have
- Own the end-to-end overview of service architecture, workflows and integrations within the Self Service Portal
- Analyse, design, develop and maintain requestable and automated services
- Gather, challenge and translate business requirements into technical solutions
- Design service questionnaires, approval flows, workflows and integrations
- Assess the impact of new requirements and service modifications
- Troubleshoot complex service-related issues and perform root cause analysis
- Collaborate with stakeholders, service owners and platform teams
- Prepare and maintain technical documentation and operational procedures
- Support testing, deployments and continuous improvement initiatives
- Drive standardisation, automation and optimisation within the service catalogue
Expected competences and knowledge
- Strong experience as IT Analyst, System Analyst, Service Developer or similar
- Hands-on experience with BMC Helix, Digital Workplace or similar platforms
- Proven experience building requestable services and automated workflows
- Good understanding of service architecture and enterprise systems integration
- Strong knowledge of SQL and databases
- Experience in incident analysis and complex troubleshooting
- Understanding of full service lifecycle (design, implementation, support)
- Strong documentation and analytical skills
Technologies you'll work with
- BMC Helix / Digital Workplace / Self Service Portal platforms
- SQL / databases
- APIs and integrations
- Active Directory / IIQ (nice-to-have)
- ITSM tools and service management platforms
Client – why choose this particular client from the Jit portfolio?
Jit Team has had an over-decade-long relationship with the leading financial group in the Nordic countries, and we are privileged to be our client's premier partner in Poland. At present, over 200 Jit personnel are engaged in the completion of more than 60 projects for this Norwegian major provider of financial services with a global presence and a strong focus on modern technology. Our customer's work atmosphere is epitomized by the Scandinavian culture, which is conducive to people who place emphasis on work-life balance and feedback culture. Furthermore, all projects are executed in international teams, giving constant exposure to the English language.
About Jit Team
The Human Factor of IT - it’s not just a slogan, it’s a philosophy. The foundation of Jit Team is people, which is why we prioritise you. We employ over 770 experienced experts, to whom we offer developmental projects, a wide range of benefits, and a proprietary professional development programme. Together with clients from around the world, we create innovative IT solutions delivered by highly specialised and efficient teams.
Behind our maxim are also charitable and educational activities. We support schools, universities, and educational institutions by conducting workshops, running educational projects, sponsoring events, and donating learning equipment. We offer internships that help launch careers in IT. We support water rescuers and hospitals by providing the necessary equipment. We also support numerous charitable organisations helping people in need, children, and the elderly. We are a Polish company and we share what we have achieved over more than 15 years of activity. By supporting local initiatives, we contribute to the circulation of good energy.