Expert IT Support Specialist – Desktop & Infrastructure Support
Posted Updated
Summary
Onsite desktop and infrastructure IT support specialist in Dortches, NC who owns IT incident and problem tickets end to end: triaging and resolving issues by business impact, communicating progress to customers and the service desk, and documenting resolutions in the call-tracking system.
Key Responsibilities 1. IT Support & Incident Management Evaluate, prioritize, and resolve IT incident and problem management tickets based on business impact and urgency. Take ownership of customer issues and drive timely resolution of incidents and technical problems. Communicate issue status and resolution progress to customers, Customer Support Specialists, and the Service Desk. Maintain accurate ticket updates using the designated call-tracking system. Handle complex technical issues and s…