Export Customer Relations

Specific Job Role/Scope:

• To assist and coordinate shipment arrangements pertaining to airfreight exports.
• Customer service & attend to customer grievance management.
• Providing excellent and quality service to clients so as to ensure ultimate satisfaction.
• Smooth shipment arrangements with no close follow-up to shipment completion.

Responsibilities and Duties:

• Liaising and responding in a timely with various stakeholders via phone, texts, and emails.
• Coordination the collection of cargo from shipper premises with transporters.
• Ensure cargo is collected or self delivered ample time prior to lodge in.
• Book space with airlines and secure export shipment accordingly.
• Ensure feasibility of net rates and selling rates.
• Declare permit and insurance on behalf of shippers.
• Arrange fumigation for wooden pallets as requires by specific countries.
• Monitor and ensure all shipment are successfully uplifted as scheduled.
• Follow POD and DN from agents.