Export Management (Assistant Manager)

Objectives of the Position

• Manage Export Management operations supporting global overseas delivery services of EMEA
• Manage team development and resource planning to management, to meet export management requirements
• Manage internal business partner relationship and requirements – through collaboration, engagement and high service quality
• Manage LSP service performance, provides input to service requirement and collaborate with LSP on issues, risks, business feedback and improvement for customer satisfaction
• Responsible for risk management pertaining to team and service provider operations, including but not limited to access management, data protection, business continuity process and periodic risk management reviews
• Drive knowledge management of service and ensure effective knowledge retention through structured review, update and process ownership

Main Tasks

• Manages and leads the operational service delivery team of export management that performs activities of orders & documentation processing & monitoring customer orders for exports from different business units in compliance with legal, country or customer regulations
• Plan and organize the resource requirements for the team. Ensure recruiting and development of talents, including team build up
• Collaboration/management of projects/initiative to further develop and optimize service delivery processes taking responsibility for defined cross-sectional tasks.
• Identify and address the requirements of internal business partners (Business Units, Customer service, Transport Management) to ensure high level of service quality.
• Establishes active communication and build strong collaboration with internal business partners taking ownership and responsibility for problem solving to meet business & customer needs
• Responsible for reporting and analytics related to Operational data quality for management/Stakeholder review

Requirements

Education

• Min. Degree in supply chain, business administration, international business. Other tertiary education can be considered with the availability of professional experience
• 3-5 years Professional experience in logistics or supply chain management, preferably in logistics, transportation and international trade deliveries

Working Experience

• Has experience in leadership or supervising operational team & International liaisons
• Has experience in Order Management and/or Customer service operations
• Process implementation and tools/application familiarity incl. change management and digital applications for supply chain

Technical & Professional Knowledge

• Strong customer and service orientation, proactive and able to provide solutions; with critical thinking skills
• High proficiency in verbal and written English with strong communication and presentation skills
• Team Management, Mentorship experiences or tendencies
• Experience with ERP in supply chain preferred. SAP or other ERP
• Innovation orientation and openness for automation and digitalization