Express Automotive Service Advisor

Job Title: Express Service Advisor

Location: Vision Buick GMC, Rochester, NY

Schedule: Tuesday to Saturday (Exact hours will be discussed during interview)

Reports To: Service Manager

Job Summary:

We are seeking an enthusiastic and highly motivated Express Service Advisor to join our fast-paced automotive dealership in Rochester, NY. This key role will be responsible for delivering world-class customer service, scheduling service appointments, upselling essential maintenance services, processing all Pre-Delivery Inspections (PDIs), and recommending accessories to enhance our customers' driving experience. The ideal candidate will be able to thrive in a high-volume environment while maintaining attention to detail and customer satisfaction.

Key Responsibilities:

- Customer Service Excellence

- Greet customers promptly and professionally as they arrive for service appointments.

- Provide accurate, detailed information to customers regarding service needs and timelines.

- Deliver an exceptional customer experience by providing world-class service at every touchpoint.

- Follow up with customers regarding the completion of service and ensure their satisfaction.

- Scheduling & Appointment Management

- Schedule service appointments efficiently, ensuring optimal use of service bays and technicians’ time.

- Maintain a steady flow of appointments, ensuring that all incoming customer needs are handled in a timely manner.

- Work closely with the Service Department to coordinate appointment availability and resources.

- Upselling & Recommendations

- Identify opportunities to upsell vehicle maintenance and services based on manufacturer recommendations and the individual vehicle’s needs.

- Recommend and explain the benefits of accessories and upgrades based on customer preferences and vehicle requirements.

- Proactively inform customers about new service offerings, promotions, and seasonal maintenance.

- Pre-Delivery Inspections (PDI) & Accessory Processing

- Process and complete all Pre-Delivery Inspections (PDIs) to ensure vehicles meet the dealership's high standards before delivery.

- Assist in the installation and setup of vehicle accessories, ensuring a smooth handoff to customers.

- Coordinate with the Parts Department for necessary accessories and parts needed for services.

- Administrative Duties

- Prepare and maintain accurate service records, customer profiles, and work orders.

- Ensure proper documentation of all services performed and upsold items.

- Handle service-related paperwork efficiently and accurately.

- Collaboration with Team Members

- Work closely with service technicians and the parts department to ensure timely service and delivery.

- Communicate effectively with the Service Manager to address customer needs and service concerns.

- Assist with inventory management of parts and accessories as needed.

-Qualifications:

- Experience

- Previous experience in an automotive service advisor role or a customer-facing position in the automotive industry is preferred.

- Knowledge of vehicle maintenance, repairs, and service offerings.

- Experience in upselling products and services is a plus.

- Skills & Attributes

- Strong customer service and communication skills, with a focus on building positive relationships.

- Ability to thrive in a fast-paced, high-volume environment while maintaining professionalism.

- Detail-oriented, with excellent organizational and time-management skills.

- Positive attitude and the ability to work well in a team-oriented environment.

- Problem-solving mindset with the ability to address customer concerns efficiently.

- Basic computer skills and proficiency with dealership management software (experience with CDK or similar systems is a plus).

- Availability

- Must be able to work a flexible schedule, including Tuesday through Saturday.

-Benefits:

- Competitive salary with performance-based incentives.

- Health, dental, and vision insurance options.

- Paid time off and holidays.

- Opportunities for professional development and career advancement.

- Employee discounts on vehicles, parts, and service.

If you are passionate about cars, customer service, and working in a dynamic, high-energy environment, we would love to meet you! Apply today to become a part of our team and help us provide exceptional service to our valued customers.