Extended Hours Coordinator - Weekend - Intake
RVNA Health is seeking an Extended Hours Coordinator to join our Intake Coordination team on a part-time basis. This role is vital in supporting our Home Health and Hospice services during weekend and holiday hours.
Schedule needed: Saturday & Sunday, 8:30 AM - 4:30 PM. Also required are 4 holidays per year.
Work Location: This position is remote from home during scheduled weekend and holiday hours, however, the incumbent must reside within a reasonable commuting distance of RVNAhealth's Ridgefield, CT 06877 office and be able to report onsite for required training, meetings, or other business needs as requested.
Key Responsibilities:
- Coordinate all after-hour and weekend home health and hospice referrals.
- Schedule patient visits based on physician orders and update schedules accordingly.
- Answer incoming calls from patients, families, and referral sources, providing timely support and information.
- Communicate and collaborate with the Extended Hours Triage RN, field clinicians, and referral sources.
- Enter and manage patient intake information, insurance verification, and initial authorizations.
- Ensure compliance with all regulatory guidelines, including visit reconciliations and proper documentation.
- Support weekend office functions including intake processing and communication with clinical teams.
- Escalate potential issues to appropriate clinical and administrative leaders as needed.
- Maintain a strong understanding of payer requirements (Medicare, Insurance, Title 19).
- Uphold agency policies and actively contribute to ongoing quality improvement initiatives.
Qualifications:
- Required: Minimum of 2 years' experience in healthcare (familiarity with medical terminology).
- Preferred: Background in community health, home health, or hospice with regulatory knowledge.
- Exceptional organizational skills and the ability to handle multiple priorities with calm and efficiency.
- Excellent customer service skills with strong phone communication and interpersonal abilities.
- Computer literate with the ability to navigate electronic systems and enter data accurately and timely.
- Must be available to work all weekends and four holidays per year.
- Must reside within a reasonable commuting distance of RVNAhealth's Ridgefield, CT 06877 office and be able to report onsite for required training, meetings, or other business needs as requested.
Benefits:
This position is not eligible for RVNAhealth's full employee benefits package. Part time employees may be eligible for benefits required by applicable law and certain organization-sponsored programs, discounts, and professional development opportunities, where applicable.
It will be a condition of employment at RVNAhealth to submit to a pre-employment physical/drug screen and background check, which may include the following: fingerprinting, verification of employment, paraprofessional certifications, designations or licenses, and educational background.