External porter
Summary
The Main Ambassador greets and directs patients, visitors, and staff at a hospital entrance, ensuring a welcoming environment while assisting with wayfinding, check-ins, and safety protocols.
Main Ambassador
Employee Type: Full-Time
Job Type: Hospitality/Healthcare
Experience: High School Diploma/GED and 6+ months of experience in customer service, healthcare, or related field
Job Summary
The Main Ambassador serves as the first point of contact at the hospital, providing exceptional customer service and support to patients, visitors, and staff. Stationed at the main entrances or key access points, the Main Ambassador ensures a welcoming and professional atmosphere, assists with wayfinding, and supports the smooth flow of people throughout the facility. The Main Ambassador helps create a positive first impression while promoting safety, hospitality, and professionalism at all times.
Key Responsibilities
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Greet all patients, visitors, and staff entering the facility in a warm and professional manner
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Provide directions and escort assistance as needed to various hospital departments
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Assist with check-in processes or access control when required
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Monitor the lobby or entrance areas to maintain a clean, safe, and orderly environment
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Offer wheelchair assistance or coordinate patient transport when needed and trained to do so
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Communicate with hospital departments and MHS leadership to relay updates or issues
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Report any irregularities, safety concerns, or unusual activity promptly
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Uphold HIPAA and facility privacy standards at all times
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Maintain knowledge of hospital layout, departments, and visitor policies
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Perform other duties as assigned