External Sales Representative
Red Ember Recruitment is recruiting for an External Sales Representative for our client in the Northern Cape.
Requirements
Communication
- Represent the company in all forms of communication,
maintaining good working relationships and networks with internal and external
stakeholders, external suppliers, and clients.
- Respond to and follow up on all enquiries by email,
telephone and personal visits as required.
- Responsibility for building and maintaining positive
relationships with internal and external stakeholders.
- Demonstrate a strong customer service focus and quality
communication and output in all interactions with key stakeholders and external
contacts
- All query requests are responded to within 24 hours.
- Communications with all stakeholders are professional.
- Management feedback
- All internal and external reports are accurate and delivered
by the deadline
Increase Sales and Revenue
- Effective contact sessions with decision-makers that
positively influence the customer’s relationship with the client.
- Communicating effectively about the status of enquiries and
orders to customers.
- Communication with management regarding flash sales, lost
orders and stock issues.
- Calling on dormant or quiet customers
- Calling on customer base and managing allocated area.
- Fulfil agreed call frequencies.
- Effective and professional customer contact, extracting the
needs of the customer.
- Honoring commitments made to customers.
- Ethical behaviour in all dealings.
- Polite and professional language use.
- Adhere to the line of command for instructions and disputes.
Customer Service
- Have a competent knowledge of the client product range.
- Displaying technical, design and problem-solving ability.
- Managing customer needs to stock, required deliveries and
pricing.
- Using system driven sales, and CRM programs effectively.
- Effective communication between customers, management, and
internal sales staff.
- Proactive support of the client's stock management
initiatives.
- Achieve agreed sales objectives.
General and Administration
- Assist with the client breakdown service.
- Assist during Stock takes.
- Call & Customer records should be accurate, neat and
legible.
- Workstation, company car and catalogues in neat and tidy
order.
- Perform allocated administrative tasks.
- Record and accurately update customer contact details on the
system.
- Safeguard the petrol card completing fuel log and control
sheets.
Minimum qualifications required:
- National Certificate NQF Level 4 / Grade 12
- Relevant university degree/diploma
Minimum experience and competency requirements:
- A minimum of three (3) to five (5) years of relevant
experience in a sales environment
- Demonstrated ability to meet sales objectives.
- Thorough understanding of the industry and industry trends
- Familiarity with marketing strategies and consumer
psychology
- Ability and willingness to travel for trade shows,
demonstrations and client meetings.
- Familiarity with system/ process documentation
- Expert proficiency with Microsoft Office
- Strong verbal and written communication skills
- Exceptional organisational skills and impeccable attention
to detail.
- A high degree of professionalism in dealing with diverse
groups of people, senior executives, and staff.
- Expert in time management with the ability to react with
appropriate levels of urgency.
- Ability to complete many tasks and projects with little or
no guidance.
- Working knowledge of business management