Extra Help - Information Technology Support Associate - Mechanical & Industrial Engineering

Position Summary This extra help position will provide support services for the front-end web application and user interface for the State Utility Database web application. This position will also work on the back end of the application as needed. Duties Responsibilities Provides support for application software, operating systems, and equipment configurations by installing, maintaining, and troubleshooting computer systems, hardware components, and related software. Resolves end-user generated trouble tickets and provides help desk support to troubleshoot IT issues and maintain productivity for faculty and staff, both in-person and remotely. Supports end-user software applications, including network-independent and productivity tools, ensuring proper functionality and user satisfaction. Assists in evaluating and recommending optimal hardware components and software configurations for specific departmental needs. Assists with backup, recovery, and data protection processes to ensure the integrity of data and security of critical information. Collaborate with colleagues, including remote employees, to implement and maintain reliable networks and resolve connectivity difficulties. Conducts end-user training and provides guidance to improve technology usage and adherence to general IT policies as well as best practices for IT security Maintains documentation of IT issues, processes, and solutions, and supports team members to quickly find solutions, including acting as a team leader when required. Perform other related duties and participate in special projects as assigned.