Extra Help - Office Support Associate - Student Affairs-Counseling Services

Position Summary The Extra Help Office Support Associate will provide client support and information services related to the operation of the Counseling Center. This position conduct intake screenings and crisis assessments, schedule appointments, and independently resolve routine client concerns while maintaining professionalism and confidentiality. Duties Responsibilities Help determine students’ immediate needs when answering intake calls and directs/schedules for timely and appropriate level of clinical staff involvement. Obtains information from clients to identify their service needs which includes crisis. Enters non-clinical client information into Titanium. Manage various forms of communication (phone, email, and fax). Informs Clinical Director of problems related to appointment coverage, client complaints, etc. Schedules and reschedules appointments, informing clients of anticipated delays and changes in counselor. Maintain files by scanning documents into client files and ensure client files are signed off properly by my counselors before they are closed. Assist in yearly retention of client files. Ensures that service and informational request from clients, families, university staff, and outside agencies are routed to appropriate staff members to fulfill request. Maintains inventory of forms needed for various counseling services and activities. Serves as liaison between the client and the Counseling Services and bring problems to the attention of the appropriate supervisor. P-Card Reconciler in Chrome River. Keep inventory of office supplies and order when needed. Assist in getting new hires and trainees set up in the Counseling Center. Perform other related duties and participate in special projects as assigned.