F&A Delivery Manager
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Your Role and Responsibilities The P2P Delivery Manager is responsible for leading the day-to-day delivery of Procure-to-Pay services, ensuring achievement of client expectations, operational objectives, SLA commitments, compliance requirements, and continuous improvement goals. The role oversees people, processes, and service performance while driving a culture of accountability, operational excellence, and innovation. The manager removes operational barriers, develops employees, and ensures alignment between team objectives and client business priorities About IBM - TBD world. IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum com Leadership Lead by example and create accountability. Motivate teams to achieve business objectives. Problem Solving Independently resolve complex operational issues. Remove delivery barriers and drive sustainable solutions. Communication Effectively communicate with clients, leadership, and teams. Facilitate governance meetings and executive updates. Coaching & Development Develop employee capability through mentoring and structured feedback. Build succession pipelines and growth opportunities. Change & Innovation Support transformation initiatives and adoption of new technologies. Drive automation and process optimization opportunities. Preferred Professional and Technical Expertise Proven experience leading Procure-to-Pay (P2P) operations in a shared services, BPO, or global business services environment. Strong people leadership experience, including coaching, performance management, employee development, and succession planning. Demonstrated ability to manage client relationships and lead governance discussions with operational and executive stakeholders. Experience managing service delivery against SLA, KPI, quality, productivity, and compliance commitments. Strong problem-solving and decision-making skills with the ability to manage competing priorities in a fast-paced environment. Experience leading operational excellence, transformation, and continuous improvement initiatives. Financial acumen with understanding of productivity, capacity planning, and business performance metrics. Proven ability to lead organizational change and drive adoption of new processes, tools, and ways of working. Experience managing escalations, risks, and complex operational challenges. Strong communication and stakeholder management skills across all organizational levels. Mexico Project Management Professional GUADALAJARA, MX GUADALAJARA (0390) IBM de Mexico Comercializacion y Servicios Automation Business Process Outsourcing Capacity Planning Coaching Communication Continuous Improvement Leadership Mentoring Operational Excellence Performance Management Pipelines Problem Solving Process Optimization Procure-to-Pay Service Delivery Service-level Agreements Shared Services Stakeholder Management Succession Planning Accountability Decision Making Productivity Compliance Employee Development Business Services Coaching and Development Governance Innovation Organizational Change Professionalism Business Goal Setting